Kevin Bailey
Worcester,MA
Summary
Dedicated professional with a strong work ethic and exceptional problem-solving skills, previously at Snapchef.com. Proven ability to maintain high sanitation standards and enhance kitchen efficiency. Recognized for training new staff and implementing effective cleaning procedures, contributing to a safer and more organized work environment. Adaptable and reliable in fast-paced settings.
Overview
2026
2026
years of professional experience
Work History
Dishwasher
Snapchef.com, Your Professional Liason
- Operated commercial dishwashers and maintained cleanliness of kitchen equipment.
- Assisted in maintaining proper sanitation standards and safety protocols.
- Collaborated with kitchen staff to streamline dishwashing processes and improve efficiency.
- Sorted and organized dishes, utensils, and cookware for optimal workflow.
- Conducted routine maintenance checks on dishwashing equipment to ensure functionality.
- Supported team members during peak hours by managing high-volume dish loads efficiently.
- Trained new staff on proper dishwashing techniques and safety measures.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Implemented best practices for waste disposal, contributing to a cleaner work environment.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Outreach for the Homeless Community/recovery Coach
Everyday Miracles Peer Recovery Community Center
08.2025 - Current
- Facilitated recovery plans tailored to individual client needs and goals.
- Supported clients in developing coping strategies and life skills essential for recovery.
- Coordinated community resources and referrals to enhance support networks for clients.
- Monitored client progress through regular check-ins and assessments, ensuring adherence to recovery milestones.
- Conducted educational workshops on addiction recovery topics to empower clients and families.
- Collaborated with multidisciplinary teams to create comprehensive care plans for clients.
- Mentored new coaches, sharing best practices and fostering a supportive learning environment.
- Analyzed client feedback to refine services and improve overall program effectiveness.
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Gathered information about useful resources and helped coordinate referrals.
- Facilitated connections between clients and peer support groups, fostering a strong network for continued success posttreatment.
- Testified in court regarding client behavior, treatment goals and progress.
- Utilized motivational interviewing techniques to help clients identify barriers to recovery and develop strategies for overcoming them.
- Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
- Provided group, family, and individual counseling to support recovery goals.
- Developed and implemented individualized treatment plans.
- Strengthened relationships with community partners, enabling better access to resources and support services for clients.
- Improved client recovery rates by developing personalized coaching plans tailored to individual needs.
- Fostered a supportive environment for group therapy sessions, encouraging open communication and mutual respect among participants.
Customer Service Representative
APAC Customer Services
03.2013 - 02.2018
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized CRM software to track customer interactions and ensure follow-up on outstanding cases.
- Collaborated with team members to streamline processes, enhancing overall service delivery.
- Handled high-volume calls, maintaining professionalism while addressing diverse customer needs.
- Developed familiarity with product lines, enabling effective troubleshooting and support for clients.
- Conducted training sessions for new hires, promoting best practices in customer service procedures.
- Monitored performance metrics, identifying areas for improvement in service quality and response time.
- Led initiatives to enhance customer satisfaction, implementing feedback mechanisms to gauge effectiveness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
General Laborer
Allteam
01.2007 - 12.2011
- Operated power tools and equipment to complete various labor tasks efficiently.
- Assisted in loading and unloading materials, ensuring proper handling and safety protocols.
- Maintained clean and organized work areas to promote safety and operational efficiency.
- Collaborated with team members to meet project deadlines and deliver quality results.
- Followed safety guidelines to minimize risks and maintain a secure work environment.
- Conducted routine inspections on tools and machinery to ensure optimal performance.
Martial Handler
Burlington Factory Warehouse
01.2005 - 01.2010
- Assisted in maintaining safety standards throughout the facility.
- Collaborated with team members to streamline workflow processes.
- Conducted regular inspections of stock for quality assurance.
- Loaded and unloaded shipments in accordance with company protocols.
- Implemented best practices for product storage and retrieval efficiency.
- Monitored inventory levels to ensure optimal stock availability.
- Trained new hires on operational procedures and safety guidelines.
- Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
- Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
- Improved package handling efficiency by implementing proper lifting techniques and using equipment effectively.
- Reduced damaged goods by employing safe packaging methods and materials.
- Demonstrated professionalism under pressure during high-volume periods while maintaining attention to detail in package handling tasks.
Education
High School Diploma - General Studies
Willingboro High School
Willingboro, NJ06.2006
Skills
- Strong work ethic
- Cleaning and sanitizing
- Attention to detail
- Time management
- Heavy lifting
- Punctuality
- Problem-solving
- Efficient cleaning
- Safety awareness
- Dishwasher operation
- Stress tolerance
- Cleaning procedures
- Customer service excellence
- Organizational strengths
- Waste disposal
- Proper sanitation
- Interactive communication skills
- Restocking skills
- Supply restocking
- Kitchen equipment use
- Chemical handling
- Complex Problem-solving
- Efficient nature
- Equipment operation
- Health code compliance
- Quality control
- Performance improvement
- Machine operation
- Troubleshooting skills
- Chemical use
- Energy conservation
- Inventory management
- Equipment troubleshooting
- Fast-paced environment
- Multitasking and organization
- Punctual and reliable
- Team collaboration
- Adaptability and flexibility
- Food safety regulations
- Trash removal
- Steady hand coordination
- Physical stamina
- Equipment maintenance
- Manual dexterity
- High efficiency
- Sanitizing protocols
- Delivery processing
- Trash management
- Utensil sorting
- Dish sanitizing
Timeline
Outreach for the Homeless Community/recovery Coach
Everyday Miracles Peer Recovery Community Center
08.2025 - Current
Customer Service Representative
APAC Customer Services
03.2013 - 02.2018
General Laborer
Allteam
01.2007 - 12.2011
Martial Handler
Burlington Factory Warehouse
01.2005 - 01.2010
Dishwasher
Snapchef.com, Your Professional Liason
High School Diploma - General Studies
Willingboro High School