Kevin Baker
Snohomish,WA
Summary
Dynamic and results-driven Director of Operations with a proven track record of optimizing operational efficiency, driving revenue growth, and enhancing customer experience. Adept at leading cross-functional teams, implementing strategic initiatives, and ensuring seamless event execution.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Operations
Lynnwood Event Center
06.2021 - Current
- Managed capital improvement projects, achieving 30% cost savings on facility upgrades by leveraging local vendor partnerships.
- Spearheaded operational improvements that enhanced venue efficiency and increased client satisfaction, driving repeat business and revenue growth.
- Cultivated a high-performance operations team through mentorship, training, and process optimization, improving overall efficiency and morale.
- Established a recycling and waste reduction program, tracking and reporting monthly recycling weights to support environmental goals.
- Built strong relationships with vendors, clients, and community partners to enhance service offerings and event success.
- Led the successful implementation of new AV and technology solutions, improving event services and revenue potential. Developed and branded the internal AV department as “Offbeat Audio Visual,” enhancing its identity, visibility, and value within the organization.
- Leveraged Momentus (formerly Ungerboeck) for event planning, scheduling, and resource allocation, optimizing venue utilization.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Facilities Manager/Senior Program Manager
T-Mobile
11.2017 - 06.2021
- Responsible for managing the overall operation, maintenance, security of facilities, equipment, and grounds for T-Mobile’s portfolio of regionally located flagship retail stores and fleet of 75+ mobile showrooms
- Developed, cultivated, and owned key relationships with Landlords, Property Management companies and third-party service providers and vendors
- Transitioned to a Senior Program Manager position to broaden my understanding of Project Management
- Actively worked on sensitive projects partnering with the Department of Justice, demonstrating a high level of competency and business acumen
- Analyzed building control and HVAC system performance and recommended improvements.
Facilities Manager
Seattle Symphony
06.2015 - 11.2017
- Established schedules and methods for providing facility maintenance services; identified resource needs; reviewed needs with appropriate management staff; allocated resources accordingly
- Participated in the preparation and administration of the facility maintenance budget; submitted budget recommendations; monitored expenditures; prepared cost estimates; submitted justifications for equipment
- Developed and organize preventative maintenance and safety inspection programs for all facilities and equipment
- Coordinated construction projects, remodels, and other special projects
- Managed various contracts, requests for proposals, and reports
- Attended and participated in professional group meetings; maintained awareness of new trends and developments in the field of facility maintenance; incorporated new developments as appropriate
Operations Manager
Impark
01.2014 - 06.2015
- Directly trained and managed four Transportation Site Managers; oversaw a total staff of twenty-five including unionized laborers
- Managed twenty parking facilities for clients in class A buildings in Seattle and Bellevue Washington
- Responsible for successfully managing the operations in accordance with Operations Policies and Procedure
- Maintained constructive client and vendor relationships
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate while supporting sustainability objectives
Service Delivery Manager
Pitney Bowes Management Services
06.2008 - 08.2013
- Managed a geographically dispersed team of 35+ employees across multiple states
- Successfully created Request for Proposals to reflect strategy and short/long term business objectives
- Met regularly with client contact and other members of the client's management team
- Recommended service enhancements based upon knowledge of client's business strategies
- Effectively balanced resources to maximize productivity and efficiency
- Managed expenses and analyzed asset performance and expenditures
Property Manager
AT&T
12.1998 - 06.2008
- Managed and oversaw Facility Repair and Maintenance Services for AT&T campuses
- Managed Janitorial Services, Vending and Food Services, Copy and Fax Services, Major Equipment Repair, and Environmental Control Services
- Responsible for implementing many cost saving initiatives while increasing the overall value and appearance of the properties
- Maintained and operated company owned fleet vehicles
- Partnered with area manager for Asset Protection to identify security risks and fraud
- Worked on-call 24/7 as building emergency contact
Skills
- Advertising and marketing
- Facility management
- Cross-functional team management
- Budgeting and cost control strategies
Certification
- Certified Property Manager (CPM) - Institute of Real Estate Management (IREM).
- IAVM Venue Management School - Year Two Graduate
- Mandatory Alcohol Server Training Class 12 Permit
Timeline
Director of Operations
Lynnwood Event Center
06.2021 - Current
Facilities Manager/Senior Program Manager
T-Mobile
11.2017 - 06.2021
Facilities Manager
Seattle Symphony
06.2015 - 11.2017
Operations Manager
Impark
01.2014 - 06.2015
Service Delivery Manager
Pitney Bowes Management Services
06.2008 - 08.2013
Property Manager
AT&T
12.1998 - 06.2008
- Certified Property Manager (CPM) - Institute of Real Estate Management (IREM).
- IAVM Venue Management School - Year Two Graduate
- Mandatory Alcohol Server Training Class 12 Permit
Similar Profiles
Margaret DeutschMargaret Deutsch
Assistant Community Director at City Center at LynnwoodAssistant Community Director at City Center at Lynnwood
Bea GimenoBea Gimeno
Lifeguard Instructor at Lynnwood Recreation CenterLifeguard Instructor at Lynnwood Recreation Center
Lidia ColtoLidia Colto
CNA - Certified Nursing Assistant/ Med Tech at Lynnwood Post Acute Rehabilitation CenterCNA - Certified Nursing Assistant/ Med Tech at Lynnwood Post Acute Rehabilitation Center