Kevin Baldwin

As a pest control technician at Saela

• I have secured thousands in Sales
• Inspect customer homes and optimize customer protection case by case
• Provide stellar customer service
• Use verbal and written communication coordinate home visits for each customer
• Drive company vehicle safely and uphold safety protocols
• Maintain and utilize a diverse set a problem solving skills
• Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
• Complied with safety guidelines and regulations with during pest control processes.
• Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
• Enhanced team efficiency by collaborating with colleagues to develop new strategies for tackling challenging pest situations.
• Responded to customer inquiries and complaints regarding pest control services and solutions.
• Applied pesticides to inside and outside of structures utilizing company protocols.
• Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
• Developed customized treatment plans tailored to each client''s specific needs, prioritizing long-term results over quick fixes.
• Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.

As a security specialist at Allied Universal

• I Followed established practices to safely and efficiently recover stolen property
• Monitored CCTV, turnstiles and entry points
• Responded to visitor inquiries and issue visitor badges
• Responded to crisis situations
• Completed assessment of work environments regularly to maintain physical security culture
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Investigated suspicious activities and persons to maintain security of premises.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Screened incoming employees, personal belongings, and shipments for security concerns.

During my time at Froula Alarms I

• Created Shipment Receiving, Staging, and Return protocols
• Inspected all outgoing product for installation
• Ordered inventory and parts
• Managed returns and equipment repairs
• Lifted 25- 100 lbs each shift
• Logging all incoming and outgoing inventory via Outlook, Access and Alarm Key
• Performed daily delivery and pickup to Froula worksites city wide
• Managed repair and maintenance on no less than 10 company vehicles
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
• Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
• Tracked production and quality control systems to proactively identify deficiencies.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.

At Peak Health Solutions I

• Answered and average of 150 calls per day
• Addressed health-plan member concerns
• Scheduled medical review visits
• Dispatched medical staff
• Coordinated medical staff's schedule
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.

While in this position I

• Analogized an average of 50 Customer Service calls per day, review and flag them for training opportunities
• Assisted in perfecting Rep productivity metrics according to BAA with various health plans
• Utilized Excel productivity spreadsheet to chart QA Scores, Speak to Healthcare Facilities to ensure all deadlines for record reviews are met
• Scheduled face to face metric reviews with Outcomes Health representatives
• Reported problems and concerns to management.
• Facilitated effective communication between QA, development, and management teams through regular status updates on ongoing projects, including progress reports and issue tracking metrics.

In this position I

• Trained new team members by relaying information on company procedures and safety requirements.
• Generated quality sales leads
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Coached team members in techniques necessary to complete job tasks.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Planned routes for canvassers
• Supervise groups of up to 5 canvassers per territory
• Schedule in home appointments with home-owners, soft close sales
• Maintained knowledge of client products

At ER Solutions I did both customer care for Quest/ Century Link and Collections for T-MOBILE and in those positions I

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests for products, services, and company information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Met customer call guidelines for service levels, handle time and productivity.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Responded proactively and positively to rapid change.
• Investigated and resolved customer inquiries and complaints quickly.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Managing up to 200 customer calls a day
• Working with various systems to examine customer billing information
• Designing and scheduling payment arrangements
• Maintaining a working knowledge of client policies and procedures