Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Barnes

Warner Robins,Georgia

Summary

Hardworking repair professional with 5+ years of experience working on different types of appliances. Knowledgeable about completing regular maintenance and specific repairs with accuracy and care. Strong troubleshooting and time management skills.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Appliance Technician

Temco Logistics
03.2023 - 08.2023
  • Maintained an organized inventory of tools, equipment, and parts for efficient access during service calls.
  • Worked on Dishwashers, Refrigerators and Oven appliances.
  • Diagnosed issues with appliances and made repairs.

Product Technician

American Home Furniture
02.2020 - 02.2022
  • Enhanced product quality by meticulously analyzing and troubleshooting issues during the testing phase.
  • Maintained detailed records of all performed tasks, ensuring accurate tracking of completed projects and ongoing maintenance requirements.

Warehouse Loader

Kohls Distribution Center
07.2018 - 03.2019
  • Minimized product damages with careful handling and placement in appropriate storage areas.
  • Maximized warehouse space utilization by effectively stacking and arranging pallets as per guidelines.
  • Improved warehouse efficiency by organizing and maintaining a clean work environment.
  • Streamlined the loading process by accurately following order sheets and packing lists.

Customer Service Representative

Teleperformance
06.2016 - 03.2018
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Education

High School Diploma -

Fort Pierce Central High School
Fort Pierce, FL
02.2016

Skills

  • Gas Appliance Knowledge
  • Wiring Techniques
  • Equipment Calibration
  • Teamwork Abilities
  • Electronics Knowledge
  • Appliance Repair
  • Record Keeping
  • Hand Tool Proficiency
  • Customer Service

Timeline

Appliance Technician

Temco Logistics
03.2023 - 08.2023

Product Technician

American Home Furniture
02.2020 - 02.2022

Warehouse Loader

Kohls Distribution Center
07.2018 - 03.2019

Customer Service Representative

Teleperformance
06.2016 - 03.2018

High School Diploma -

Fort Pierce Central High School

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Kevin Barnes