I am a multi-faceted individual and team leader offering 7 years of success in corporate environments. Strategic thinker with problem-solving proficiency. Offers proven ability to build effective teams and establish customer-client relations, with seamless execution on delegated tasks. I am committed to identifying and leveraging opportunities for growth and being the best team member I can be while constantly working to improve myself and my abilities.
Overview
11
11
years of professional experience
Work History
Freelance Artist
Self Employed
06.2017 - Current
I create original artwork, music, sound design for commercial and private clients, meeting tight deadlines.
I listen closely to client's needs/desires to creatively interpret what they want out of my service.
Designed logos and promotional materials for various businesses and independent music artists or individuals.
Multi-faceted understanding of creative arts, including sound design, music production, song writing, motion graphics, graphic design, 3D general, video editing.
Adept in a handful of industry standard products including Adobe Suite, Ableton Live, Cinema4D, Maya 3D, and Microsoft Office Suite
I am constantly learning and growing by studying different techniques and theories to apply to my artistic endeavors.
6 years of free lance experience in visual arts and 15 years of experience in music production.
Event Operations Specialist
Stova Event Mangament Solutions
Bluffdale, UT
01.2016 - 07.2023
Attended, participated, and played a role in managing industry events held by companies such as Microsoft, Cisco, HPE to name a few.
Maintained close communication with clients to mitigate service issues.
Recognized by management for providing exceptional customer service.
Handled all delegated tasks, including inventory management, setting up devices for the event, and training brand ambassadors to use Stova's technology for the event.
Provided excellent service and attention to customers when face-to-face and over video calls.
Improved client satisfaction by finding creative solutions to problems.
Delivered exhibitor and client rented devices to customer locations and managed the data collected with the device so customers and clients had a clear understanding of the data they paid for.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Resolved deadline and communication issues among crew members by addressing problems immediately and effectively mediating disagreements.
Drove team success by completing assigned task quickly and accurately.
Kept clear line of communication between various departments, vendors, and client staff to keep the team unified on the same page and to report any potential roadblocks.
Organized and restocked supplies to support operations and team productivity.
Upheld high standards of quality and professionalism in all areas of operations.
Kept activities moving smoothly by coordinating schedules and personnel.
Often worked 12+ hours with little to no breaks in order to make sure the event is running smooth.
Was required to have an in depth understanding of Stova's SASS platform as well as the plethora of management and customer portal applications they use to perform internal functions as well as customer functions.
Adept understanding of Microsoft Office Suite, often building out various documents to share with clients and team members.
Trained many new hires as well as built out training documents for onboarding.
Was the lead manager for onsite execution with specific clients/events.
Manufacturing Technician
BioFire Diagnostics
Salt Lake City, UT
10.2020 - 07.2021
Manufactured reagent disease test kits in a quick and effective manner while maintaining sanitation standards in a wet-lab environment.
Operated automated systems to produce product according to product specifications.
Ensured compliance with all safety regulations while operating machinery.
Maintained a clean work area by disposing of waste materials properly.
Worked 12.5 hour shifts with little breaks as to fulfill the needs of patients during the pandemic
Followed strict sanitation guidelines, such as touching nothing in the lab environment with bare hands, using a combination of bleach, isopropyl alcohol, and finally water to sanitize the work area as well as wearing many layers of PPE to keep my DNA off of the product.
Crew Lead
Fahrenheit LLC
Mapleton
04.2015 - 10.2016
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
Educated customers on special pricing opportunities and company offerings
Shared detailed information regarding paint options and other products offered by Lowe's to help customers make decisions
Consulted with customers regarding home improvement needs, addressing their concerns with executing their home project in the most cost effective and long lasting way possible
Processed customer account orders and changes, using Lowe's Special Orders software
Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Exceeded customer expectations by listening to customer needs, finding products that met needs and providing in-depth information about products
Helped business maintain healthy sales pipeline by inviting customers to try trial products
Greeted every guest enthusiastically, making exemplary customer satisfaction first priority
Worked with external paint representatives to address customer needs
Operated equipment and heavy machinery such as forklift, cash register, paint mixer, and key cutting machine
Before switching to the paint department, I worked as a Front End Loader helping out in all departments of the store and when needed, going to the customer's house to install washers, dryers, and refrigerators.
Customer Service Associate
Lowe's Home Improvement
Lehi, UT
04.2013 - 04.2015
Greeted customers and identified their needs.
Provided information about products and services available to customers.
Processed customer orders accurately and efficiently.
Resolved customer inquiries in a timely manner.
Demonstrated active listening skills when responding to customer questions and complaints.
Handled cash register operations accurately during peak times.
Mixed and matched customer requested paint colors as well as special ordered custom blinds for their home
Delivered and installed appliances at customer's home
Kept work area and shelves neat, clean, and well-stocked at all times.
Education
GED -
Lone Peak Highschool
11.2013
Some College (No Degree) - 3D Animation / Motion Graphics
Salt Lake Community College
Salt Lake City, UT
Skills
Workflow management
Planning and coordination
Team building
Operational improvement
Relationship development
Administrative support
Problem resolution
Customer service
Inventory management
Supervision and delegation
Project Management
Team management including
Adept understanding of technology and data management
Creative approaches to problem resolution
Music Production and Sound Design
Adobe Creative Suite
Composition skills
Packaging and shipping
3D Generalist
Microsoft Office Suite
People management
Superb attention to detail
Project Management
Adherence to all policies/regulations
References
References available upon request.
Timeline
Manufacturing Technician
BioFire Diagnostics
10.2020 - 07.2021
Freelance Artist
Self Employed
06.2017 - Current
Event Operations Specialist
Stova Event Mangament Solutions
01.2016 - 07.2023
Crew Lead
Fahrenheit LLC
04.2015 - 10.2016
Customer Service Associate
Lowe's Home Improvement
04.2013 - 04.2015
GED -
Lone Peak Highschool
Some College (No Degree) - 3D Animation / Motion Graphics