Kevin Barr
Customer Service Representative
Altoona,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Uber Driver
Uber
Altoona, PA
12.2021 - Current
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Managed about 20 orders per shift
Customer Service Representative
Sitel
Altoona, PA
11.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed about 80-100 calls per day.
Line Cook
Outback Steakhouse
Altoona, PA
07.2018 - 08.2019
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Managed over 50 customer orders per day
Customer Service Champion
Hamilton Relay Telecommunications
Albany, GA
08.2017 - 02.2018
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Managed 80-100 calls per day
Line Cook
Olive Garden - Darden Restaurants
Altoona, PA
10.2013 - 03.2015
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Handled portion control activities according to specified instructions provided by chef.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Grilled meats and seafood to customer specifications.
- Verified proper portion sizes and consistently attained high food quality standards.
- Managed over 100 orders each shift
Education
No Degree - General Studies
Georgia Military College
Valdosta, GA 03.2011 - 02.2012
Skills
Equipment operation
Equipment monitoring
Transportation
Safety standards and protocols
GPS and route planning
Materials transport
Vehicle inspections
Decision Making
Data Entry
Active Listening
Timeline
Uber Driver
Uber
12.2021 - Current
Customer Service Representative
Sitel
11.2020 - Current
Line Cook
Outback Steakhouse
07.2018 - 08.2019
Customer Service Champion
Hamilton Relay Telecommunications
08.2017 - 02.2018
Line Cook
Olive Garden - Darden Restaurants
10.2013 - 03.2015
No Degree - General Studies
Georgia Military College
03.2011 - 02.2012