Kevin Barry
Austin,TX
Summary
I'm a dynamic leader with a proven track record at AffiniPay. I've been successful at keeping customers happy and working with other teams/departments throughout the entire retention process. I am collaborative, hardworking and excel at exceeding expectations. I was the top performer in my last role for 22 consecutive months, and achieved multiple numbers-driven milestones in that time.
Particularly skilled in Microsoft Excel, product testing, and project management.
Overview
6
6
years of professional experience
Work History
Customer Engagement Manager
AffiniPay
02.2023 - 02.2025
- Met with clients to understand needs and develop proactive solutions.
- Developed product demonstrations and presentations for customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Sales Operation Lead
AffiniPay
03.2021 - 02.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Assisted as a go-between for Sales and Operations, and disseminated information between the departments.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
Customer Support Specialist
AffiniPay
07.2019 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in a high-volume setting, prioritizing tasks as needed.
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
BBA - Marketing
Texas A&M University
College Station, TX05-2017
Skills
- Creative mindset
- Technical aptitude
- Customer segmentation
- Proficient in Microsoft Excel and Word
- Engagement strategy
- Data interpretation
- Strategic thinking
- Implementation management
- Project planning
Timeline
Customer Engagement Manager
AffiniPay
02.2023 - 02.2025
Sales Operation Lead
AffiniPay
03.2021 - 02.2023
Customer Support Specialist
AffiniPay
07.2019 - 03.2021
BBA - Marketing
Texas A&M University
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