Summary
Overview
Work History
Education
Skills
Referrences
Timeline
Generic

Kevin Battaglia

Non-Hispanic/Non-Latino,OK

Summary

Hardworking person with over 35 years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history. Professional Driver offering over 35 years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services. Safety-focused Motor Vehicle Operator committed to on-time transport and delivery of goods and personnel. Versatile and dependable team player with innate navigational sense even when GPS fails. Communicates consistently and clearly with customers and colleagues verbally and via approved technology, eliminating transportation misunderstandings and errors. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

30
30
years of professional experience

Work History

Driver

Uber
Oklahoma City, OK
08.2023 - Current
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Transported riders to designated stops according to pre-determined schedules.
  • Achieved consistently high customer scores due to exceptional service.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Documented daily mileage, gas and other data.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.

Station Manager

DHL - Drivenforce Inc
Oklahoma City, OK
10.2010 - 08.2023
  • Developed and implemented station policies and procedures to ensure compliance with local, state, and federal regulations.
  • Conducted regular staff meetings to discuss performance objectives, safety protocols, and customer service standards.
  • Oversaw the daily operations of the station including scheduling, budgeting, payroll processing, inventory control, and maintenance.
  • Maintained accurate records of all incoming and outgoing shipments and tracked freight costs.
  • Monitored employee attendance records and ensured shift coverage for 24-hour operations.
  • Recruited, trained, supervised, evaluated, coached and disciplined staff members.
  • Resolved customer complaints in a timely manner while providing excellent customer service skills.
  • Performed quality assurance tests on products prior to shipment or delivery to customers.
  • Ensured that all equipment was maintained according to manufacturer's specifications.
  • Delivered high level of service to customers in effort to build upon relationships for future.
  • Developed strategies for improving customer satisfaction ratings by implementing new services or programs.
  • Established employee schedules and work hours, reviewing employee timesheets to finalize payroll.
  • Effectively reduced job-related accidents by properly training departmental employees on corporate safety processes.
  • Participated in employee relations investigations to resolve issues effectively.
  • Encouraged pleasant work atmosphere for employees to help team stay on track with station goals.
  • Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
  • Kept production in line with company guidelines, compliance requirements and quality standards.

Driver, Warehouse Orders

FedEx
Oklahoma City, OK
06.2005 - 10.2010
  • Checked and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights and brakes.
  • Ensured cargo was secured properly in accordance with company policy and DOT regulations.
  • Delivered goods to specified destinations in a timely manner.
  • Loaded and unloaded delivery vehicles with care to ensure safe transport of products.
  • Operated pallet jacks to move inventory within the warehouse.
  • Inspected vehicles for mechanical items and safety issues prior to departing on routes.
  • Maintained accurate records of deliveries including delivery times, dates and addresses.
  • Communicated customer orders accurately to warehouse staff for order fulfillment.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.

Driver Supervisor

Airborne Express
Oklahoma City, OK
02.1994 - 07.2005
  • Checked and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights and brakes.
  • Ensured cargo was secured properly in accordance with company policy and DOT regulations.
  • Delivered goods to specified destinations in a timely manner.
  • Loaded and unloaded delivery vehicles with care to ensure safe transport of products.
  • Operated pallet jacks to move inventory within the warehouse.
  • Inspected vehicles for mechanical items and safety issues prior to departing on routes.
  • Maintained accurate records of deliveries including delivery times, dates and addresses.
  • Communicated customer orders accurately to warehouse staff for order fulfillment.
  • Adhered to all applicable traffic laws while operating commercial vehicles.
  • Followed established safety procedures when loading and unloading freight from delivery trucks.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Processed daily inventory receipts and quantities of supplies.
  • Attended accident preparedness and safety trainings to comply with regulations and promote safer working environment.
  • Reviewed work orders to perform freight movement and deliveries.
  • Inspected equipment throughout shift, performed minor maintenance tasks and notified maintenance of tools requiring repair.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Handled merchandise in accordance with product handling standards.
  • Notified customers of delays to decrease calls to support.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Transported and safely delivered items to prevent damage or loss.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Navigated routes with relevant map programs and GPS systems.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Utilized street maps to plan and determine most efficient routes.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Kept accurate logs of all deliveries and trips.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.

Education

Computer Engineering Technology

Rose State College
Oklahoma City, OK
01-2015

High School Diploma -

US GRANT
Oklahoma City, OK
05-1984

Skills

  • Equipment Operation
  • Daily logging
  • DOT Compliance
  • Materials Transport
  • Vehicle Inspection
  • Staff Development
  • Navigational Systems and GPS
  • Customer Service
  • Business Management
  • City and non-city driving
  • Driving and transportation
  • Route Management
  • Safe driving techniques
  • Defensive Driving
  • Route Planning
  • Accident Prevention
  • Shipping and packaging
  • Transportation
  • Time Management
  • Loading and unloading
  • Heavy Lifting
  • Vehicle inspections
  • Traffic Law Observation
  • Valid Driver's License
  • Punctuality
  • Punctual and Reliable
  • Problem-Solving
  • Safety Management
  • Route Determination
  • Equipment monitoring
  • Safety Protocols
  • Clean Driving Record
  • Safe Driving Practices

Referrences

Tony Taylor 405-406-6875

Christi 405-245-6701

Pamela 1-214-518-7466

Timeline

Driver

Uber
08.2023 - Current

Station Manager

DHL - Drivenforce Inc
10.2010 - 08.2023

Driver, Warehouse Orders

FedEx
06.2005 - 10.2010

Driver Supervisor

Airborne Express
02.1994 - 07.2005

Computer Engineering Technology

Rose State College

High School Diploma -

US GRANT

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Kevin Battaglia