Kevin battles
Buffalo,New York
Summary
Goal-oriented supervisor with proven expertise in staff management, strategic planning, and decision-making. Successfully implemented process improvements that enhanced team efficiency and reduced downtime.
Overview
21
21
years of professional experience
Work History
Supervisor
Grider Support
08.2021 - Current
- Oversaw daily operations and workflow, ensuring team efficiency and adherence to safety protocols.
- Mentored staff in best practices for quality control and operational excellence.
- Developed training materials to enhance employee onboarding and skill development initiatives.
- Implemented process improvements that streamlined operations and reduced downtime.
Manager's Assistant
Habitat for Humanity
05.2015 - 06.2021
- Coordinated project schedules and timelines to ensure efficient workflow across departments.
- Managed communication between volunteers, staff, and donors to enhance collaboration and support initiatives.
- Developed training materials for new volunteers, improving onboarding efficiency and engagement.
- Streamlined administrative processes, reducing paperwork errors and enhancing data accuracy in donor records.
- Facilitated meetings to discuss project goals, ensuring clear objectives and alignment among team members.
- Implemented feedback systems to gather insights from volunteers, driving continuous improvement in operational practices.
- Oversaw volunteer assignments, optimizing task distribution based on skills and project needs to maximize productivity.
Customer Service Representative
Fiserv
01.2005 - 09.2010
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in managing account discrepancies to ensure accurate billing and service delivery.
- Implemented process improvements that enhanced customer satisfaction scores over time.
- Trained new team members on company policies and customer service best practices.
- Led initiatives to optimize workflows, resulting in improved efficiency and reduced operational costs.
- Analyzed customer feedback to identify trends, informing strategic decisions for service enhancements.
Education
GED -
Elyria High
Elyria, OHSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Strategic planning
- Employee motivation
- Attention to detail
Timeline
Supervisor
Grider Support
08.2021 - Current
Manager's Assistant
Habitat for Humanity
05.2015 - 06.2021
Customer Service Representative
Fiserv
01.2005 - 09.2010
GED -
Elyria High