Team-oriented self-starter bringing 16 years of service to Stater Bros. Markets with 5 years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills.
Overview
12
12
years of professional experience
Work History
Senior Training/Development Specialist
Stater Bros. Markets
05.2023 - Current
Helped manage day to day operations of Training & Development Department.
Increased interdepartmental collaboration by facilitating cross-functional training and team building exercises for Retail field trainers.
Reduced compliance risks by implementing mandatory regulatory trainings that ensured adherence to city ordinances, state rules and federal regulations.
Developed lesson plans, instructional materials and written practice tests for Checker, CSR, and E-commerce training courses.
Assisted in pre-grand opening training for new stores.
Training/Development Specialist
Stater Bros. Markets
10.2019 - 05.2023
Performed instructor led and seminar based training classes for Retail teammates.
Increased efficiency by streamlining training processes and procedures within the organization.
Promoted a positive learning environment by establishing clear expectations and providing ongoing support for learners.
Ensured compliance with industry standards by regularly updating training materials and resources.
Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
Assisted in training new hires.
Followed company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
Contributed to a culture of safety by adhering to all established OSHA guidelines and procedures, minimizing the occurrence of workplace accidents.
Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
Education
Bachelor of Science - Organizational Leadership
California Baptist University
Riverside, CA
05.2025
Associate of Science - Administration of Justice
Miracosta College
Oceanside, CA
12.2020
Certificate - Retail Management
Cerritos College
Norwalk, CA
05.2019
Skills
Communication/ Collaboration Skills
Attention to Detail
Microsoft Office
Organization
Problem Solving
Timeline
Senior Training/Development Specialist
Stater Bros. Markets
05.2023 - Current
Training/Development Specialist
Stater Bros. Markets
10.2019 - 05.2023
4th Key Carrier
Stater Bros. Markets
09.2012 - 10.2019
Bachelor of Science - Organizational Leadership
California Baptist University
Associate of Science - Administration of Justice
Miracosta College
Certificate - Retail Management
Cerritos College
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