Kevin Beckett
Claymont,DE
Summary
Accomplished Head Waiter at Stitch House Brewery, adept in guest relations management and high-volume dining, enhanced customer loyalty through exceptional service and problem-solving. Proven ability to adapt and thrive in fast-paced environments, as demonstrated at Amazon.Inc and PepsiCo, showcasing strong personal responsibility and team collaboration skills.
Overview
10
10
years of professional experience
Work History
Head Waiter
Stitch House Brewery
Wilmington, DE
05.2016 - Current
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Fu
Amazon.Inc
Wilmington De
02.2021 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Warehouse Forklift Operator
PepsiCo
Wilmington, DE
01.2014 - 03.2016
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Education
No Degree - Photography/ Marine Biology
Norfolk State University
Norfolk, VA05.1994
High School Diploma -
Cape Charles High School
Cape Charles, VA06.1989
Skills
- Guest Relations Management
- Menu Memorization
- Menu presentation
- High-volume dining
Timeline
Fu
Amazon.Inc
02.2021 - 08.2023
Head Waiter
Stitch House Brewery
05.2016 - Current
Warehouse Forklift Operator
PepsiCo
01.2014 - 03.2016
No Degree - Photography/ Marine Biology
Norfolk State University
High School Diploma -
Cape Charles High School