Kevin Bedwell
Glendora,CA
Summary
Experienced Computer Technician with a decade of hands-on IT expertise, specializing in troubleshooting and resolving both software and hardware issues. Skilled in Network troubleshooting and committed to enhancing departmental efficiency through effective problem-solving, system monitoring, and continuous improvement. Passionate about advancing technology and delivering superior user experiences by collaborating with teams, conducting in-depth research, and applying critical thinking to complex challenges. Ready to take on additional responsibilities in day-to-day network operations, system optimization, and cross-functional collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Desktop Technician
Chapman University
09.2019 - Current
- Lead yearly projects to maintain functionality of all (~200) Classroom PCs including imaging, hardware replacements and a large portion of all general PC maintenance throughout the year
- Handle ticket escalations and train members of the Desktop team
- Utilized AWS to configure Chapman Help Buttons to streamline support across classrooms and conference rooms
- Consistently a top ticket closer with top-level customer service ratings and an eagerness to challenge myself daily
- Print server management
- Identified negative hardware and software performance trends and common issues afflicting systems, reporting findings for remediation
Internet Repair Technician
Charter - Spectrum
05.2019 - 09.2019
- Provided high level customer service in an efficient, friendly, and knowledgeable manner
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Highest ticket closer with an average of 50+ resolutions per day
Computer Technician
Outsource Testing
02.2014 - 01.2019
- Consistently met deadlines and requirements for all production work orders
- Trained junior members of the IT team
Skills
- Efficient problem solver
- Active directory
- Software and hardware installation
- User account management
- Technical documentation
- Network troubleshooting
- Virtualization technologies
- RJ-45 connector repairs
Certification
- Network Mentorship program, Chapman University - 2023
- Learning VoIP and Unified Communications, LinkedIn Learning - 05-09-24
- Data Engineering Foundations, LinkedIn Learning - 05-09-24
- Project Management Simplified, LinkedIn Learning - 03-04-24
- Microsoft Entra ID for Administrators, LinkedIn Learning - 02-12-24
- Microsoft Azure: Active Directory, LinkedIn Learning - 02-11-24
Timeline
Desktop Technician
Chapman University
09.2019 - Current
Internet Repair Technician
Charter - Spectrum
05.2019 - 09.2019
Computer Technician
Outsource Testing
02.2014 - 01.2019
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