Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Belden

Broken Arrow,OK

Summary

Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

23
23
years of professional experience

Work History

Retail Sales Associate

AT&T
Broken Arrow, OK
10.2014 - 06.2024
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Managed inventory levels on the sales floor, ensuring optimal stock availability.
  • Assisted customers with finding the right product for their needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
  • Maintained records related to sales for store management.
  • Inspected purchased items for defects before handing them over to customers.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Used product knowledge to suggest items to match client needs.
  • Recommended, selected and located merchandise based on customer desires.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Organized displays to attract customers and promote sales.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Placed special orders or called other stores to find desired items.
  • Promoted special offers and discounts to encourage additional purchases.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Demonstrated product features to customers.
  • Greeted customers upon entering the store and provided assistance.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Implemented visual merchandising standards, creating attractive displays to increase sales.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Greeted customers to determine wants or needs.
  • Bagged or packaged purchases and wrapped gifts.
  • Assisted in the preparation and execution of physical inventory counts.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
  • Addressed customer questions and concerns regarding products and services.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Cross-sold products and services to increase average transaction value.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Answered store and merchandise questions and led customers to wanted items.
  • Handled returns and exchanges according to company policies.
  • Handled customer complaints in a professional manner.
  • Kept informed about new products arriving at the store on a regular basis.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Helped customers by answering questions and locating merchandise.
  • Handled customer feedback, implementing suggestions to improve the shopping experience.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Greeted and assisted customers with product selection, offering personalized shopping advice.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Offered suggestions for additional items that may be of interest to customers.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Prepared merchandise for purchase or rental.
  • Described merchandise and explained use, operation and care.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Adhered to loss prevention policies, identifying and reporting potential security issues.
  • Participated in team meetings and training sessions.
  • Provided product information and answered customer questions.
  • Stocked shelves with merchandise according to company standards.
  • Computed purchases and received and processed cash or credit payment.
  • Demonstrated knowledge of store products and services.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Completed day-to-day duties accurately and efficiently.

Supervisor of Operations

Best Buy
Tulsa, OK
05.2001 - 02.2014
  • Collaborated with senior leadership on strategic initiatives related to operations.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Managed scheduling, training and inventory control.
  • Developed and implemented policies and procedures for efficient workflow.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Enforced federal, state, local and company rules for safety and operations.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Guided employees in handling difficult or complex problems.
  • Participated in industry-related events and conferences to stay abreast of the latest developments.
  • Measured and reviewed performance via KPIs and metrics.
  • Researched and prepared reports required by management or governmental agencies.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
  • Maintained accurate records for tracking progress and performance of team members.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Coordinated with other departments to ensure smooth flow of work processes and communication.
  • Built strong operational teams to meet process and production demands.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Conducted regular reviews with team members to assess their performance and provide feedback as needed.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Developed and enforced safety protocols, significantly reducing workplace accidents.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Ensured compliance with all applicable laws, regulations and standards.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Delegated work to staff, setting priorities and goals.
  • Responded to information requests from superiors, providing specific documentation.
  • Collaborated with team leaders on quality audits.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Evaluated existing processes regularly for potential optimization opportunities.
  • Tracked and replenished inventory to maintain par levels.
  • Resolved customer complaints or answered customers' questions.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Presented performance and productivity reports to supervisors.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Interpreted and explained work procedures and policies to brief staff.
  • Addressed customer concerns with suitable solutions.
  • Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Operated equipment and machinery according to safety guidelines.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.

Education

High School Diploma -

Broken Arrow High School
Broken Arrow, OK
05-2001

Skills

  • Department reset
  • Loss prevention
  • Data entry
  • Merchandising
  • Phenomenal customer service skills and retention
  • Friendly and quick to catch on to customer needs or wants
  • Good leader
  • Works well with a team or alone
  • Returns and exchanges
  • Cash handling
  • Problem-solving
  • Order processing
  • Point of sale systems
  • Suggestive selling
  • Regulatory compliance
  • Visual display arrangement
  • Teamwork
  • Product recommendations
  • Policy and procedure adherence
  • Store maintenance
  • Inventory audits
  • Account assistance
  • Product promotions
  • Retail merchandising expertise
  • Price tagging
  • Sales report generation
  • Self-checkout assistance
  • Sales goals attainment
  • Backroom organization
  • Transaction processing
  • Barcode scanning
  • Time management
  • Customer assistance
  • Point of sale operation
  • Upselling and cross selling
  • Verbal and written communication
  • Interpersonal and written communication
  • Sales goal achievement
  • Independent judgement
  • Loyalty promotion
  • Product demonstrations
  • Cross-selling techniques
  • Product knowledge
  • Point-of-sale system
  • Shelf stocking
  • Merchandise display
  • Rapport development
  • Stock replenishment
  • POS system operation
  • Sales trends
  • Upselling strategies
  • Positive and professional
  • Retail store operations
  • Trend awareness
  • Customer needs assessment
  • Sales expertise
  • Display setup
  • Phone etiquette
  • Money handling
  • Customer follow-up
  • Stockroom safety procedures
  • Stocking and receiving
  • Reliability and punctuality
  • Friendly and outgoing
  • Cash register operation
  • Discount application
  • Cash drawer balancing
  • Customer service
  • Brand representation
  • Teamwork and collaboration
  • POS system operations
  • Complaint management
  • Conflict resolution
  • Display building
  • Customer engagement
  • Dispute mediation
  • Retail sales

Timeline

Retail Sales Associate

AT&T
10.2014 - 06.2024

Supervisor of Operations

Best Buy
05.2001 - 02.2014

High School Diploma -

Broken Arrow High School

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Kevin Belden