Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Kevin Bender Sr

Kevin Bender Sr

Lockport,USA

Summary

Accomplished professional specializing in asset protection and security management with a proven track record at Rite Aid. Expertise in crisis management and staff training, resulting in a 20% increase in operational efficiency. Proficient in surveillance techniques and strategic problem-solving, ensuring compliance and safety in dynamic environments. Strong leadership skills with a focus on fostering teamwork and maintaining high standards while overseeing employee performance and development. Goal-driven assistant store manager with several-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Results-driven Assistant Store Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Senior Store Asset Protection Leader

Rite Aid
New York
05.2021 - Current
  • Established, executed, and sustained asset protection programs and procedures.
  • Maintained optimal merchandise security by monitoring access points throughout the store and the location.
  • Educated staff members on asset protection protocols, emphasizing proper handling of cash transactions and identification techniques.

Assistant Store Manager

Valu Home Centers
Lockport, New York
08.2018 - 05.2021
  • Collaborated with departments including Human Resources and Operations on asset protection initiatives.
  • Monitored access points to ensure merchandise security at all times.
  • Trained staff on asset protection protocols, including cash handling and verification methods.
  • Resolved customer complaints promptly while delivering exceptional service.
  • Assisted customers with product selection, pricing, and transaction processes.
  • Maintained organized store environment to promote health and safety for customers and employees.
  • Coached employees on customer service skills and effective selling techniques.
  • Reviewed employee access logs to identify unauthorized entry attempts.

Loss Prevention Manager/ Assistant Manager

Sears Holdings / Kmart
Olean, New York
09.2008 - 08.2018
  • Investigated inventory discrepancies and shrinkage to identify root causes.
  • Maintained strong relationships with local law enforcement agencies.
  • Responded promptly to emergencies related to safety and security.
  • Collaborated with store managers to identify high-risk areas needing additional resources.
  • Monitored store operations for suspicious activities, investigating incidents of theft and fraud.
  • Performed periodic audits across stores to verify inventory accuracy and compliance.
  • Implemented emergency response protocols during severe weather or unforeseen events.
  • Developed training programs for new staff to enhance job performance and safety.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Maintained a safe working environment by enforcing safety regulations.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Provided training to new employees on company policies and procedures.
  • Trained new employees on store policies, procedures and customer service standards.
  • Supervised cash handling processes to ensure accuracy of transactions.

Airport Operations Supervisor

TBI US Inc.
Sanford, Florida
06.2005 - 08.2008
  • Supervised and coordinated daily operations of an international airport, ensuring compliance with safety regulations and customer service standards.
  • Managed airport personnel by providing guidance on policy enforcement and resolving employee disputes promptly.
  • Utilized strong communication skills when interacting with passengers or airline representatives regarding delays or cancellations due to weather or mechanical issues.
  • Developed expertise in X-ray technology and other security equipment.
  • Evaluated areas within the airport that may be vulnerable to attack.
  • Ensured compliance with all federal regulations related to airport security.

Airport Security Screener

US Department of Homeland Security
Sanford, Florida
11.2002 - 07.2005
  • Trained in recognizing suspicious items on passengers or their belongings.
  • Monitored CCTV footage for any suspicious activity or persons of interest.
  • Proficient in performing pat-downs, bag searches, and metal detector scans.
  • Explosive trace detection of property carried by airline passengers, conducting reviews of x-ray images for the possibility of possession of controlled articles, including but not limited to; firearms, explosives, incendiary devices and weapons (artfully concealed or used a direct threat).
  • This position also demands strict human diversity skills when dealing with passengers, dealing with issues from pat downs and search procedures to flight delays.

Education

Associate in Arts (A.A.) - Criminal Justice

Ashworth University
Norcross, Georgia
01.2012

Skills

  • Surveillance techniques and systems
  • Access control and physical security
  • Crisis and incident management
  • Security management and investigation
  • Case report writing and internal audits
  • Incident reporting and loss prevention
  • Staff training and teamwork
  • Multitasking and time management
  • Strategic problem solving and critical thinking
  • Decision-making and reliability

Certification

  • Incident Command Systems ICS 100 FEMA
  • Wicklander - Zulawski Certified Interviewer

References

  • Mike Simpson, Divisional Asset Protection Leader, Dollar General, (716) 545-7270, Misimpso@dollargeneral.com
  • Carlos Rivera, Self Employed, Riveras House Clearing, (716) 628-9067, crivera44500@gmail.com
  • Steffany Raduns, Store Asset Protection Leader, Rite Aid, (716) 343-3773, steffany.l.raduns@riteaid.com

Timeline

Senior Store Asset Protection Leader

Rite Aid
05.2021 - Current

Assistant Store Manager

Valu Home Centers
08.2018 - 05.2021

Loss Prevention Manager/ Assistant Manager

Sears Holdings / Kmart
09.2008 - 08.2018

Airport Operations Supervisor

TBI US Inc.
06.2005 - 08.2008

Airport Security Screener

US Department of Homeland Security
11.2002 - 07.2005

Associate in Arts (A.A.) - Criminal Justice

Ashworth University

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