Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
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KEVIN BENTON

Tallassee,AL

Summary

Dynamic Service Manager with a proven track record at Allen Turner Toyota, excelling in team leadership and customer service. Enhanced operational efficiency through streamlined processes and effective problem-solving, resulting in increased customer satisfaction and repeat business. Skilled in mechanical diagnostics and fostering a culture of continuous improvement among staff.

Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.

Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Seasoned Service Manager bringing 30 years of automotive experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

30
30
years of professional experience
1
1
Certificate

Work History

SERVICE MANAGER

ALLEN TURNER TOYOTA
10.2000 - Current
  • Led service team to enhance customer satisfaction and retention through effective communication and problem resolution.
  • Implemented streamlined processes, reducing service wait times and improving overall operational efficiency.
  • Trained and mentored staff on best practices, fostering a culture of continuous improvement within the service department.
  • Coordinated with parts department to ensure timely availability of necessary components for vehicle repairs and maintenance.
  • Analyzed customer feedback to identify areas for service enhancement, leading to improved service offerings.
  • Oversaw daily operations of service department, ensuring adherence to company standards and quality control measures.
  • Developed strategic initiatives aimed at increasing service profitability while maintaining exceptional customer care standards.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Monitored service staff performance and provided feedback for improvement.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
  • Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

STORE MANAGER

NAPA Auto Parts - Genuine Parts
06.1995 - 09.2000
  • Implemented inventory management systems, optimizing stock levels and reducing shrinkage.
  • Trained and mentored staff on product knowledge and customer engagement techniques.
  • Analyzed sales data to identify trends, adjusting strategies for improved revenue growth.
  • Ensured compliance with company policies and safety regulations within the store environment.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.

Education

High School Diploma -

NOTASULGA HIGH SCHOOL
Notasulga, AL
01-1993

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Time management
  • Conflict resolution
  • Goal oriented
  • KPI monitoring
  • Workplace safety
  • Outgoing and energetic
  • Service quality management
  • Continuous improvement
  • Coaching and mentoring
  • Mechanical diagnostics
  • Analytical thinking

Accomplishments

    Voted best dealership service department 14 years in a row voted on by the community of the Auburn, Opelika area.

Certification

Certified Toyota Service manager

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

SERVICE MANAGER

ALLEN TURNER TOYOTA
10.2000 - Current

STORE MANAGER

NAPA Auto Parts - Genuine Parts
06.1995 - 09.2000

High School Diploma -

NOTASULGA HIGH SCHOOL

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