Kevin Biddulph
Newtown,PA
Summary
Dynamic security professional with a proven track record at Parx Casino, excelling in incident reporting and superior customer service. Adept at maintaining safety and compliance, I effectively trained new personnel and built strong relationships with patrons, ensuring a welcoming environment while prioritizing security. First aid and CPR certified, I am detail-oriented and a keen observer.
Overview
11
11
years of professional experience
Work History
Security Officer
Parx Casino
12.2024 - Current
- Monitored casino premises to ensure safety and compliance with regulations.
- Conducted regular patrols to deter potential security breaches and maintain order.
- Responded promptly to incidents, coordinating with law enforcement as needed.
- Assisted in training new security personnel on protocols and emergency procedures.
- Documented incidents accurately, maintaining detailed reports for further investigation.
- Engaged with patrons to promote a safe and welcoming environment throughout the casino.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Laborer
Nicolini Renovations
05.2017 - Current
- Operated hand and power tools for various renovation tasks.
- Assisted in demolition, framing, and drywall installation projects.
- Maintained clean and organized work areas to ensure safety compliance.
- Collaborated with team members to execute project timelines effectively.
- Loaded and unloaded materials, ensuring proper handling techniques were used.
- Adapted to changing project requirements while maintaining quality standards.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Manager
Dairy Queen Grill & Chill
03.2020 - 12.2024
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on food preparation and safety standards.
- Implemented inventory control procedures to reduce waste and optimize stock levels.
- Developed staff schedules to maintain optimal coverage during peak hours.
- Enhanced customer experience by resolving complaints and ensuring timely service.
- Analyzed sales data to identify trends and inform menu offerings and promotions.
- Streamlined processes for order fulfillment, improving service speed and accuracy.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Replenisher
Bed Bath & Beyond
01.2018 - 03.2020
- Monitored inventory levels and restocked products to maintain optimal stock availability.
- Operated inventory management systems to track product movements and replenishment needs.
- Collaborated with team members to ensure efficient product placement and organization on shelves.
- Assisted in conducting regular audits to identify discrepancies and improve stock accuracy.
- Implemented best practices for maintaining a clean and organized stockroom environment.
- Reduced out-of-stock occurrences by closely monitoring sales trends and adjusting inventory levels accordingly.
Kitchen Supervisor
Chick-fil-A
07.2015 - 12.2018
- Supervised daily kitchen operations to ensure compliance with food safety standards.
- Trained team members on proper cooking techniques and equipment usage.
- Coordinated inventory management and supply ordering to maintain stock levels.
- Implemented workflow improvements, enhancing efficiency in food preparation processes.
- Monitored staff performance, providing feedback and support for skill development.
- Assisted in the training and onboarding of new kitchen employees, fostering a collaborative environment.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
Education
High School Diploma -
Council Rock North
Newtown, PA2017
Skills
Report writing
Timeline
Security Officer
Parx Casino
12.2024 - Current
Manager
Dairy Queen Grill & Chill
03.2020 - 12.2024
Replenisher
Bed Bath & Beyond
01.2018 - 03.2020
Laborer
Nicolini Renovations
05.2017 - Current
Kitchen Supervisor
Chick-fil-A
07.2015 - 12.2018
High School Diploma -
Council Rock North