Kevin Biscoe
Spokane
Summary
Dynamic and results-oriented Assistant Property Manager with a proven track of enhancing tenant satisfaction and retention through exceptional relationship building and efficient maintenance management. Expert in Fair Housing Regulations and adept at financial reporting. I significantly maintained a vacancy rate below 10%. My strong communication skills and administrative leadership have consistently fostered positive tenant relations and streamlined operations. Proven track record in enhancing tenant satisfaction and retention by leveraging strong communication skills and property management expertise. Skilled in optimizing occupancy rates and streamlining leasing processes, achieving a notable close rate of 70% during peak seasons. Demonstrates exceptional ability in tenant relations and maintenance management, fostering positive community environments and driving business growth.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
Yugo
07.2023 - 08.2024
- Oversees all facets of building occupancy, maintenance, and building projects
- Engages with tenants to address their concerns and property-related matters
- Coordinates maintenance requirements with staff and third-party providers
- Collaborates with the property management team and corporate Sales & Marketing specialists on advertising materials, specials, unit rates, and outreach campaigns
- Conducts property tours, processes applications, prepares leases, and approves them
- Conducts credit and background checks
- Manages fee collection, maintains payment records, prepares budgets, and financial reports
- Coordinates with vendors for various services
- Investigates and resolves complaints, disturbances, and violations
- Ensures compliance with housing, renting, and advertising anti-discrimination laws
- Supports team efforts by completing related tasks as needed
- Conducts new hire trainings and monthly refresher courses for team members
- Manages all aspects of marketing, sales, social media, outbound marketing, lead generation, applications, and daily team functions and tasks
- Aid prospective tenants in comprehending and finalizing leases to uphold a vacancy rate of less than 10%
- Follow up with 30 to 50 prospects daily via email and phone calls
- Conduct property tours for prospects with a successful close rate of approximately 70% during peak season and 40% during non-peak periods
- Promote rooms through on-site visits and Instagram posts
- Manage and coordinate approximately 40 work orders each month
- Supervised a team of up to 5 employees to ensure proper workflow and efficient completion of tasks
- Trained new employees on company policies, procedures, and service standards
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Optimized website and online listings with engaging content, increasing visibility and attracting potential tenants.
- Fostered positive community environment, organizing events that encouraged tenant engagement and satisfaction.
Leasing Consultant
Sheldon Residential
12.2020 - 05.2022
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Maintained detailed records of all leasing transactions, ensuring timely rent collection and accurate financial reporting.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Managed social media accounts showcasing community features, amenities, and events that attracted potential renters'' attention.
- Negotiated lease terms and conditions, securing mutually beneficial agreements between property owners and tenants.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Generated professional networks by engaging in professional, industry and government organizations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Kept properties in compliance with local, state, and federal regulations.
- Maximized rental income while minimizing expenses through effective planning and control.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Completed annual rent calculations using housing database software.
- Generated leads for sales and rental properties through cold calls and referrals.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Collected and maintained careful records of rental payments and payment dates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected rent and tracked resident payments and information in computer system.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Worked closely with maintenance staff to expedite repairs or improvements when necessary, maintaining quality living spaces for tenants.
- Reviewed competitor properties regularly to stay informed about industry developments and adapt marketing strategies accordingly.
- Streamlined the leasing process for greater efficiency, resulting in a higher number of successful applications.
- Assisted in the development of rental rate structures, keeping the property competitive within the local market.
- Coordinated move-in schedules to minimize disruption for existing residents while maximizing unit availability for new tenants.
- Organized and hosted community events, fostering a positive living environment for all residents.
- Implemented resident referral programs that encouraged word-of-mouth marketing and increased tenant satisfaction.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Trained new team members on company policies and best practices, supporting their professional growth within the industry.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05-2023
Skills
- Administrative Support
- Strong Communication Skills
- Telephone and email etiquette
- Property tours and inspections
- Fair Housing Regulations
- Tenant issue resolution
- Tenant relations
- Relationship building and rapport
- Leasing and sales
- Unit inspection
- Staff Management
- Property Management
- Payment Collection
- Onsite tours
- Property Inspections
- Payment management
- Rent collection
- Housing regulations
- Insurance Coordination
- Vacancy Marketing
- Local and State Laws
- Sale and Rental Recordkeeping
- Budget Preparation
- Maintenance Management
- Tracking operating expenses
- Work Planning
- Fair housing mandates
- Basic Mathematics
- Rent Pricing Optimization
- Grounds and Facility Inspection
- Preparing property agreements
- Deposits Management
- Client Relations
- Market Tracking
- Clear Communication
- Maintenance knowledge
- Tenant Eligibility Determination
- Financial Reporting
- Disturbance Handling
- Employee Motivation and Guidance
- Microsoft Office
- Tenant and eviction laws
- Staff Coordination
- Schedule Coordination
- Property Showing
- Decision-Making
- Financial budgeting and reporting
- Monthly Fee and Payment Collection
- Affordable housing programs knowledge
- Relationship Building
- Customer Relations
- Critical Thinking
- Administrative Leadership
- Legal notice preparation
- Accounting oversight
- Accounting operations
- Vacant unit monitoring
- Eviction coordination
- Tenant conflict resolution
- Point of sale system
- Lease administration
- Security deposit refunds
- Resident retention
- Technical aptitude
- Business Development
- Training and mentoring
- Marketing and Advertising
- Cash Management
- Real estate knowledge
- Database Management
- Property Maintenance
- Occupancy Management
- Contract Negotiation
- Showing and leasing of units
- Building Maintenance Knowledge
- Emergency Response Planning
- Records Management
- Appointment Scheduling
- Policy Enforcement
Timeline
Assistant Property Manager
Yugo
07.2023 - 08.2024
Leasing Consultant
Sheldon Residential
12.2020 - 05.2022
Bachelor of Arts - Psychology
Arizona State University
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