Kevin Bisson
Santa Monica,CA
Summary
Skilled professional with a strong mechanical background, including installing, repairing, and maintaining automotive and audiovisual equipment. Demonstrated expertise in troubleshooting and problem-solving, with hands-on experience using various tools and machinery. Proficient in generating detailed reports, managing inventory, and utilizing computer software for sales and financial reporting. Excellent communicator, adept at building strong client relationships, training teams, and effectively conveying technical information to customers and staff. Proven ability to manage complex projects and deliver high-quality results in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Automotive Service Drive Director
Penske Cadillac of South Bay
2022.08 - 2024.07
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Audio Visual Installation
Legato Home Music and Theatre
2017.09 - 2021.08
- Audiovisual installation
- Running pre-wires, installation of cameras, speakers, televisions, projectors, monitors, modifying structures to maintain products, etc
- Utilize variety of hand and power tools in installation process
- Communicating with clients, including homeowners, contractors, and designers on job sites in configuring and finalizing audio and visual equipment planning and installation
- Troubleshoot and problem-solve issues with current equipment malfunctions
- Assist in project management to comply with established timelines
- Complete detailed daily reports and submit them to management
- Follow blueprints and plans for Work individually and with team to complete projects.
- Acted as point-of-contact between theaudio-visual crew and project management team
Account Manager
MOC Products
2012.03 - 2016.04
- Sold, distributed, and maintained automotive chemicals and preventative maintenance machines to commercial accounts including automotive dealerships
- Tested machinery for electrical defects and to identify faulty parts
- Disassembled broken and defective equipment to facilitate repairs
- Reassembled equipment after completed repairs
- Stocked and rotated inventory regularly
- Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance
- Trained mechanics on use of machines and explained protocols clearly and efficiently
- Generated weekly, monthly and quarterly reports listing sales figures and client track records
- Worked under strict deadlines and responded to service requests and emergency call-outs.
Assistant Manager of Service Department
Infiniti Automotive
2007.09 - 2009.04
- Monitored daily activities of twenty-five-member team, including mechanics, porters, and advisors
- Developed, implemented, and monitored programs to maximize customer satisfaction and manage on-site customer service representatives
- Effectively communicated with team members to maintain clearly defined expectations
- Resolved customer questions, issues, and complaints
- Developed rapport with customer base by handling difficult issues with professionalism.
Service Writer
Hornburg Jaguar Range Rover Service Center
2009.04 - 2012.03
- Communicated with customers regarding vehicle issues and potential repairs
- Guided mechanics with decisions concerning the repair and replacement of parts
- Maintained 96% customer service satisfaction rating
- Contributed to repeat and referral business by using vital customer service and problem-solving skills
- Generated sales and inventory reports in Excel with data from various sources.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles
- Produced accurate customer estimates and articulated charges to customers to minimize complaints
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Educated customers about billing, payment processing, and support policies and procedures
Service Writer
Hornburg Jaguar Range Rover Service Center
2006.05 - 2007.09
- See above description for Hornburg Jaguar Range Rover.
Sales and Distributor
BG PetroSpecs
2003.10 - 2006.05
- Managed a portfolio of twenty-five accounts
- Expanded dealership base through strong interpersonal skills
- Sold and delivered automotive chemicals and tools
- Conducted sales presentations to dealership owners and management
- Addressed customer questions and concerns regarding products, prices, and availability
- Provided detailed monthly sales reports and updates to senior management
- Performed maintenance on electrical equipment.
Sole Proprietor- Franchise
Snap-On Tools
1999.03 - 2003.09
- Explained information about quality, value, and style of Snap-On Tools to influence customer buying decisions
- Facilitated monthly and quarterly physical inventory counts
- Used hand tools to mount, install, and secure tools
- Maintained inventory of tools and supplies
- Repaired pneumatic air tools and ratchets
- Restocked and organized items.
- Consulted with customers to assess needs and propose optimal solutions
Education
Some College (No Degree) - General Studies
Santa Monica City College
Santa Monica, CASkills
- Business Development
- Project Coordination
- Logistics Management
- Operations Management
- Staff Development
- Team Management
- Verbal and written communication
- Facilities Management
- Corporate Communications
- Financial Reporting
- Hiring and Retention
- Sales management
Relatedexperience
- AYSO, Palos Verdes and Santa Monica, CA, Field Maintenance: renovated and maintained sprinkler system, cut grass, and repaired and managed field equipment (paint striping machines and storage containers) Coached girls under 12 Extra team for two years.
- Motor Cycle Maintenance, Santa Monica, CA, Use of hand tools Fix and repair all components of dirt bike.
Timeline
Automotive Service Drive Director
Penske Cadillac of South Bay
2022.08 - 2024.07
Audio Visual Installation
Legato Home Music and Theatre
2017.09 - 2021.08
Account Manager
MOC Products
2012.03 - 2016.04
Service Writer
Hornburg Jaguar Range Rover Service Center
2009.04 - 2012.03
Assistant Manager of Service Department
Infiniti Automotive
2007.09 - 2009.04
Service Writer
Hornburg Jaguar Range Rover Service Center
2006.05 - 2007.09
Sales and Distributor
BG PetroSpecs
2003.10 - 2006.05
Sole Proprietor- Franchise
Snap-On Tools
1999.03 - 2003.09
Some College (No Degree) - General Studies
Santa Monica City College
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