Kevin Blakemore Jr
Jacksonville
Summary
As an experienced Customer Service Representative, I specialize in bringing top-notch skills in verbal and written communication, active listening and analytical problem-solving skills. I Enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. I'm also well organized and a dependable candidate that's successful at managing multiple priorities with a positive attitude.
Overview
12
12
years of professional experience
Work History
Residential Sales Retention Agent
Optimum
09.2022 - Current
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
- Collaborated with other departments to resolve complex issues, improving overall customer experience.
- Provided support during peak hours, reducing wait times for callers seeking assistance or information.
- Initiated proactive outreach to customers at risk of cancellation, leading to increased loyalty.
- Participated in regular team meetings, contributing valuable insights for process improvement strategies.
- Exceeded monthly retention targets consistently by employing effective negotiation tactics when dealing with unsatisfied clients.
- Improved communication within the team for better collaboration and problemsolving.
- Reviewed successes and failures to learn from previous mistakes.
Utility Supervisor
City Of Cuney
08.2018 - 02.2023
- Operated and monitored both high and low-pressure boilers and systems, pipes and gauges.
- Used and monitored computer energy management system with broad knowledge of typical system metrics and associated alarms, alerts and warnings.
- Responded to calls during utility emergencies to protect integrity of machinery and conserve resources.
- Installed piping and duct systems throughout intricate buildings with numerous rooms requiring different services according to industry standards and best practices.
- Reduced equipment downtime by implementing a proactive maintenance schedule for all machinery.
Commercial Outbound Sales Representative
Suddenlink
01.2016 - 12.2016
- Increased sales revenue through strategic cold calling and lead generation activities.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Developed tailored sales pitches for diverse customer segments, enhancing product appeal and conversion rates.
- Streamlined the sales process by identifying areas for improvement and implementing best practices accordingly.
Commercial Billing Representative
Suddenlink
04.2015 - 01.2016
- Reviewed and solved account and billing discrepancies.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Enhanced overall departmental performance by proactively sharing best practices, tips, and lessons learned from daily billing activities with colleagues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Suddenlink
07.2012 - 04.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Psychology
University of Texas At Tyler
Tyler, TX05.2025
Associate of Science - Kinesiology
Tyler Junior College
Tyler, TX05.2020
Skills
- Client Relationship Building
- Call center experience
- Creative solutions
- De-Escalation Techniques
- Retention Strategies
- Persuasion tactics
- Relationship Building
- Upselling strategies
Accomplishments
Won Presidents Club (2013)
Timeline
Residential Sales Retention Agent
Optimum
09.2022 - Current
Utility Supervisor
City Of Cuney
08.2018 - 02.2023
Commercial Outbound Sales Representative
Suddenlink
01.2016 - 12.2016
Commercial Billing Representative
Suddenlink
04.2015 - 01.2016
Customer Service Representative
Suddenlink
07.2012 - 04.2015
Bachelor of Science - Psychology
University of Texas At Tyler
Associate of Science - Kinesiology
Tyler Junior College
Similar Profiles
Brenda RiceBrenda Rice
SMB Account Executive at OptimumSMB Account Executive at Optimum
Daniel MontoyaDaniel Montoya
Sales Agent at OptimumSales Agent at Optimum
KAREN AMENDOLAGINEKAREN AMENDOLAGINE
Executive Assistant at OptimumExecutive Assistant at Optimum
Nicole MurphyNicole Murphy
Sales Consultant / Customer Service Specialist at OptimumSales Consultant / Customer Service Specialist at Optimum
Bryanna DavisBryanna Davis
Teacher - 7th Grade at Duval County Public School DistrictTeacher - 7th Grade at Duval County Public School District