KEVIN BLUME
Maynard,IA
Summary
Experienced IT professional ready to contribute in system administration. Adept at managing and optimizing server environments, troubleshooting network issues, and ensuring security protocols. Strong team player focused on delivering results and adapting to evolving challenges. Skilled in Linux, Windows, virtualization, and scripting. Reliable and flexible with high standard for performance and collaboration.
Overview
10
10
years of professional experience
5
5
Certification
3
3
years of post-secondary education
Work History
Project Delivery Lead
USLBM
08.2024 - 02.2025
- Lead end-to-end IT project delivery, managing cross-functional teams to deploy infrastructure and software solutions on time and within scope
- Develop and execute project plans, oversee risk management, and facilitate stakeholder communication, aligning initiatives with USLBM’s operational goals
- Apply Agile methodologies to streamline workflows, track progress, and deliver measurable system performance improvements
- Supervise asset deployment and documentation, ensuring security and compliance throughout project lifecycles
Field Project Deployment Lead (Contracted for USLBM)
FirstPro, Inc.
11.2022 - 08.2024
- Managed deployment projects for IT infrastructure, installing and configuring hardware, software, and network systems remotely for USLBM sites
- Coordinated with field teams to troubleshoot and resolve deployment issues, ensuring project milestones were met with high reliability
- Oversaw asset tracking and reporting, maintaining detailed documentation of deployed equipment and network configurations
- Integrated security best practices into project rollouts, enhancing operational efficiency and compliance across distributed locations
Technical Support Engineer
Xerox
02.2022 - 11.2022
- Managed technical support initiatives, providing advanced resolution for hardware and software issues to minimize client downtime
- Diagnosed and troubleshooted printer and IT infrastructure problems, ensuring high customer satisfaction through timely project execution
- Collaborated with engineering teams to escalate and remediate critical issues, using ServiceNow for project tracking and reporting
- Led deployment of security patches and updates, improving system reliability across client environments
Desktop Support Specialist (Contract at John Deere, Inc.)
TEKsystems
09.2021 - 02.2022
- Executed project to develop PowerShell scripts, automating software installs and user/group modifications to optimize deployment workflows
- Maintained and troubleshooted hardware/software systems, resolving network interruptions efficiently as part of broader IT projects
- Created IT onboarding documentation, standardizing best practices to support team project alignment and training
- Contributed to Agile Scrum projects, managing asset tracking in ServiceNow to support service improvements
Field Service Technician
HP Inc.
03.2015 - 08.2021
- Provided technical support for 4500 devices across a 150-mile radius, including desktops, laptops, and printers
- Diagnosed and resolved hardware issues, ensuring minimal downtime and maintaining high customer satisfaction
- Coordinated technician training regionally, contributing to a multi-million-dollar contract renewal with a Fortune 500 client
- Managed the installation, maintenance, and troubleshooting of printer and PC hardware, ensuring optimal performance and reliability
- Executed security patch deployments and updates, improving system reliability across client environments
Education
Bachelor of Science - Network Operations & Security
11.2018 - 04.2021
Technical Diploma - Internetwork Engineering
09.2014 - 08.2015
Skills
- Experience with DHCP, DNS, and routing protocols
- Proficient in Windows 10, Ubuntu, and CentOS
- Technical support
- Problem-solving
- Application support
- Project management
- Customer service
- Remote support
- Active Directory
- Network troubleshooting
Certification
- CompTIA A+ (Renewed Sep 2024)
- CompTIA Network+ (Renewed Sep 2024)
- CompTIA Security+ (Renewed Sep 2024)
- CompTIA Project+ (2018)
- ITIL Foundations (2018)
- Certified Agile Scrum Team Member (2021)
Timeline
Project Delivery Lead - USLBM
08.2024 - 02.2025
Field Project Deployment Lead (Contracted for USLBM) - FirstPro, Inc.
11.2022 - 08.2024
Technical Support Engineer - Xerox
02.2022 - 11.2022
Desktop Support Specialist (Contract at John Deere, Inc.) - TEKsystems
09.2021 - 02.2022
Western Governors University - Bachelor of Science, Network Operations & Security
11.2018 - 04.2021
Field Service Technician - HP Inc.
03.2015 - 08.2021
PC Age Career Institute - Technical Diploma, Internetwork Engineering
09.2014 - 08.2015
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