Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Bonner

Dallas,TX

Summary

Dynamic leader with a proven track record at Big Lots, enhancing operational efficiency and fostering strong leadership. Expert in store opening and closing procedures, employee evaluation, and implementing safety policies. Excelled in building customer relationships and developing staff, significantly boosting performance metrics. Skilled in customer service and training, achieving high satisfaction ratings.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

30
30
years of professional experience

Work History

Closing Manager

Dollar Tree
09.2023 - Current
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.


Store Manager

Big Lots
01.2020 - 11.2024
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Assistant Store Manager

Big Lots
01.2014 - 06.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.

Operation Service Manager

Big Lots
07.2011 - 08.2014
  • Met with customers to discuss service needs and offer available solutions.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Resolved customer complaints in professional and timely manner.
  • Monitored service staff performance and provided feedback for improvement.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.

Furniture Mover

Big Lots
01.2005 - 06.2011
  • Followed verbal and written instructions to properly move and ship products.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to 50 lbs.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Strapped items down over protective padding to secure throughout transportation.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Followed safety protocols to prevent accidents and injuries.
  • Communicated with customers courteously and professionally to drive satisfaction.
  • Inspected items for damage and reported issues to supervisor for resolution.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Maintained clean, orderly work environment free of hazards.
  • Helped train new employees in safe practices and warehouse procedures.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Managed warehouse operations and verified proper shipment procedures.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.

Grocery Manager

Kroger
06.1995 - 09.2004
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Performed key tasks to promote inviting grocery store appearance.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

High School Diploma -

Roosevelt High School
Dallas, TX
05-1995

Skills

Operational efficiency

  • Strong leadership
  • Store opening and closing procedures
  • Employee evaluation
  • Workplace safety
  • Policy and procedure implementation
  • Employment verification
  • Customer service
  • Training and development
  • Relationship building

Timeline

Closing Manager

Dollar Tree
09.2023 - Current

Store Manager

Big Lots
01.2020 - 11.2024

Assistant Store Manager

Big Lots
01.2014 - 06.2019

Operation Service Manager

Big Lots
07.2011 - 08.2014

Furniture Mover

Big Lots
01.2005 - 06.2011

Grocery Manager

Kroger
06.1995 - 09.2004

High School Diploma -

Roosevelt High School

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Kevin Bonner