Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Kevin Boscamp

Mundelein,IL

Summary

Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.

Overview

15
15
years of professional experience

Work History

Supervisor of Operations

Fedex Freight
Des Plaines, IL
01.2014 - Current
  • Led warehouse operations, coordinated freight flow on dock floor, managed Freight Handler needs, and coordinated trailer movement on yard.
  • Dispatched line haul drivers, scheduled runs for drivers daily, and informed drivers of available runs based on driver seniority.
  • Manage City Dispatch operation. Coordinated driver routes for pickups and deliveries.
  • Scheduled pickups for customers, solved issues for customers, and advised customers of logistical options.
  • Assisted drivers in need of help, called mechanics and vendors in the event of mechanical breakdowns.
  • Review write ups made by drivers daily, in regards to repairs needed for tractors, trailers, dollies, and forklifts.
  • Communicate feedback from employees to Fleet Maintenance to ensure timely and effective repair.
  • Scheduled preventative maintenance for all equipment.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Reviewed shift reports to understand current numbers and trends.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.

Freight Handler

Fedex Freight
Des Plaines, IL
09.2011 - 01.2014
  • Loaded and unloaded trucks.
  • Attached labels to finalized products before shipment.
  • Blocked and braced freight to prevent shifting and product damage during transport.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Operated equipment while observing standard safety procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Surrounded items in cling film, padded blankets and tape to protect from damage.
  • Strapped items down over protective padding to secure throughout transportation.
  • Managed warehouse operations and verified proper shipment procedures.

Package Handler

Fedex Ground
Wheeling, IL
05.2007 - 09.2011
  • Assembled, sealed and loaded packages into correct trucks.
  • Followed verbal and written instructions to properly move and ship products.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Inspected equipment and used troubleshooting approaches to keep machines operational.

Education

High School Diploma -

Prospect High School
Mount Prospect Illinois
06.2007

Skills

  • Policies and procedures
  • Strategic planning
  • Staff Management
  • Verbal and written communication
  • Schedule optimization
  • Improvement initiatives
  • Operations management
  • Negotiation
  • Coaching and mentoring
  • Job inspections

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Supervisor of Operations

Fedex Freight
01.2014 - Current

Freight Handler

Fedex Freight
09.2011 - 01.2014

Package Handler

Fedex Ground
05.2007 - 09.2011

High School Diploma -

Prospect High School

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Kevin Boscamp