Kevin Boston
Experienced Director and Manager
Jacksonville,FL
Summary
Result driven and oriented disability services professional, prepared to leverage comprehensive experience in coordinating support and resources for individuals with disabilities. Known for fostering collaborative environments and achieving impactful outcomes. Reliable and adaptable, consistently meeting evolving needs of clients and stakeholders.
Experienced with coordinating and managing disability services to improve client outcomes. Utilizes strong interpersonal and organizational skills to ensure seamless support and resource allocation. Knowledge of regulatory requirements and best practices in disability services to enhance client satisfaction and compliance.
And finally, a detailed-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approaches to identifying and addressing issues and client concerns, with a strong focus on optimizing processes and supporting team objectives efficiently. Diligent "disability coordinator" with proven track record in coordinating disability services and ensuring compliance with regulations. Successfully facilitated access to resources and support for clients, enhancing their quality of life. Demonstrated strong communication and organizational skills in managing client cases and collaborating with multidisciplinary teams. Personable technical assistance manager with proven track record of success managing and leading social services disability programs. Skilled in grant management, budgeting and program evaluation. Strong collaborator whose committed to leading and inspiring teams to achieve shared goals.
Overview
16
16
years of professional experience
Work History
Disability Service Coordinator
Eckerd Connects-Odle Management
06.2023 - Current
- Coordinated individualized service plans for clients with disabilities to ensure comprehensive support.
- Facilitated communication between clients, families, and service providers to enhance service delivery.
- Developed training materials for staff on best practices in disability services and client engagement strategies.
- Assessed client needs through interviews and evaluations to tailor appropriate resources and services.
- Implemented tracking systems for client progress, ensuring timely updates and follow-ups on service effectiveness.
- Collaborated with community organizations to expand resource availability for clients with disabilities.
- Evaluated program outcomes to identify areas for improvement, enhancing overall service quality and efficiency.
- Enhanced client satisfaction by promptly addressing concerns and coordinating appropriate services.
- Maintained high-quality documentation standards through regular review of progress notes and updates to client files as needed.
- Collaborated with multidisciplinary teams to develop holistic care plans that addressed physical, emotional, social, educational, and vocational needs of clients with disabilities.
- Established strong relationships with community partners for better access to resources, promoting comprehensive support networks for clients.
- Streamlined service delivery for individuals with disabilities through thorough assessments and personalized care plans.
- Boosted staff efficiency through regular training sessions on disability-related topics and industry best practices.
- Fostered a positive team environment among colleagues by actively participating in staff meetings and collaborating on shared goals.
- Developed individualized transition plans for youth entering adulthood by working closely with schools, vocational agencies, and other key stakeholders.
- Reduced client wait times by implementing a streamlined intake process that expedited initial assessments and referrals.
- Increased client independence by providing tailored guidance on self-advocacy, problem-solving, and goal-setting techniques.
- Improved accessibility to resources by maintaining up-to-date knowledge of available programs and support systems.
- Facilitated timely communication between clients, families, and service providers, ensuring seamless care delivery.
- Participated in professional development opportunities to stay current on industry trends and enhance expertise in disability services.
- Ensured compliance with state regulations and agency guidelines through meticulous recordkeeping and regular audits of case files.
- Supported clients in navigating complex benefits programs, resulting in greater financial stability for the individuals served.
- Managed caseloads efficiently while prioritizing urgent cases, resulting in prompt attention to critical needs across all clients served.
- Provided leadership, guidance and support to staff members.
- Implemented strategies to increase public awareness of social and community service programs.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Conducted outreach activities to engage local stakeholders in programs.
- Analyzed trends and data to inform decision-making and program development.
- Advocated for social and community service programs to increase awareness and funding.
- Developed and implemented training programs for staff.
- Assessed community needs and identified resources for social and community service programs.
- Collaborated with community members to develop and implement service initiatives.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Utilized grant writing skills to secure additional program funding.
- Researched best practices and developed strategies to improve program outcomes.
- Established and maintained relationships with key stakeholders.
- Participated in community events to promote services and engage with public.
- Coordinated service delivery among team members, ensuring timely completion of required tasks and minimizing gaps in support.
- Monitored progress toward individual goals regularly; adjusted services accordingly based on changes in client circumstances or identified barriers.
- Educated clients and their families on disability rights, advocating for equal access to opportunities within the community.
- Conducted comprehensive evaluations of client needs, leading to more effective service coordination efforts.
- Conducted workshops for clients and families to promote awareness of available disability services and rights.
Therapeutic Behavioral and Career Counselor
Heritage Services Corproation
09.2018 - 06.2023
- Guided clients in identifying career goals and developing actionable plans.
- Conducted assessments to evaluate skills, interests, and values of individuals.
- Advised on job search strategies, including resume writing and interview preparation.
- Facilitated workshops on career development topics and employment trends.
- Collaborated with local employers to identify hiring needs and internship opportunities.
- Provided one-on-one coaching sessions to enhance client confidence and readiness.
- Maintained up-to-date knowledge of labor market trends and educational programs.
- Developed resource materials for clients to support their career exploration efforts.
- Enhanced student career development by conducting individual counseling sessions and group workshops.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Developed career and education plans based on individual needs.
- Maintained knowledge of market and diverse career opportunities.
- Created engaging presentations and workshops addressing relevant employment topics such as networking strategies or salary negotiation skills.
- Managed caseload of diverse clientele including undergraduate students, graduate students, alumni, as well as adult learners seeking assistance in their career journey.
- Developed strategic plans aligning departmental goals with institutional objectives to ensure long-term growth and success.
- Evaluated program effectiveness through regular assessment measures, making data-driven improvements as needed.
- Developed and deepened connections with mentees, influencing career, and life choices of each potential program participant.
- Collaborated with faculty to develop after-school tutoring program for struggling students.
- Introduced special outreach programs to department chair in effort to increase institution's interest in community service.
- Facilitated connections between alumni and current students for mentorship opportunities or industry insights sharing.
- Established and oversaw clear guidelines about procedures and success metrics.
- Maintained accurate records of all individual counseling sessions, tracking progress towards defined goals over time.
- Provided crisis counseling for students facing job loss or other career-related challenges, offering support and practical solutions.
- Developed lesson plans, instructional materials and written practice tests for anger management and group counseling training courses.
- Established and maintained quality control standards.
Career Technical Training Manager
Heritage Services Corporation
07.2019 - 07.2021
- Developed and implemented comprehensive training programs for technical staff.
- Facilitated workshops to enhance employee proficiency in new technologies.
- Evaluated training outcomes to ensure alignment with organizational goals.
- Collaborated with cross-functional teams to identify training needs and gaps.
- Introduced innovative learning methodologies to enhance knowledge retention.
- Analyzed feedback to refine training materials and delivery methods continuously.
- Enhanced employee technical skills by developing comprehensive training programs and materials.
- Collaborated with cross-functional teams to identify gaps in technical skills and develop targeted training initiatives.
- Managed budgets for technical training programs, optimizing resource allocation for maximum impact.
- Facilitated hands-on workshops focused on specific technical tasks or tools, allowing participants immediate practical application of learned concepts.
- Consistently met or exceeded performance metrics related to employee skill development and knowledge retention rates.
- Conducted regular skill assessments, identifying areas for improvement and providing actionable feedback to employees.
- Increased productivity by implementing effective training methods tailored to individual learning styles.
- Coordinated guest speakers and subject matter experts for specialized trainings, enriching overall program offerings.
- Improved employee retention rates through targeted technical training and professional development opportunities.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Led syllabus preparation based on detailed breakdowns of technical concepts.
- Cultivated customized curriculum and course content to address organizational technology training mandates.
- Managed new employee orientation training process for more than 15 employees each year.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Implemented new learning strategies depending upon employees' skill levels.
- Developed departmental systems and procedures to better align workflow processes.
- Directed training programs and development paths for managers and supervisors.
- Directed field training to enhance participants' skills.
- Created in-depth training manual for all employees.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Selected and assigned instructors to conduct specific training programs.
- Received consistently positive feedback from employees and management for the effectiveness and relevance of technical training programs.
Director of Career Services
Management Training Corporation {MTC}
05.2011 - 11.2014
- Developed and implemented career development programs aligned with student needs and industry trends.
- Managed a team of career advisors, providing mentorship and professional development opportunities.
- Established strategic partnerships with local businesses to strengthen community engagement and job placement rates.
- Oversaw digital platforms for career resources, ensuring accessibility and user-friendly navigation for students.
- Oversaw the implementation of technology platforms that streamlined appointment scheduling, event registration, and resource management.
- Monitored system of electronic records to keep data accurate and enforce timely entry of new information.
- Developed annual budgets and allocated resources effectively to ensure optimal service delivery for students.
- Attended business functions, trade shows, and professional organization meetings for networking and employer development.
- Implemented strategies to increase student recruiting, engagement and retention.
- Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements.
- Prepared and administered budget of several million for campus with 325 (OBS) students.
- Complete oversight of outcome measurement statistics performance standards and data collection.
- reviewed and prepared reports and audited all (7) departmental program files to ensure compliance.
- Screened and interviewed new employee hires for several departments; academics, career technical training, transition services, counseling services and wellness services.
Academic Manager
Management Training Corporation (MTC)
08.2009 - 05.2011
- Led curriculum development initiatives to enhance academic programs and improve student engagement.
- Managed faculty recruitment processes, ensuring alignment with institutional goals and standards.
- Implemented assessment strategies to evaluate program effectiveness and drive continuous improvement.
- Collaborated with cross-functional teams to develop strategic plans for academic growth and innovation.
- Oversaw budget management for academic departments, optimizing resource allocation and financial sustainability.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Analyzed student feedback to refine course offerings and enhance overall educational experience.
- Developed strong relationships with educational partners and institutions to foster collaborative learning opportunities for students and staff.
- Increased overall student satisfaction by implementing innovative academic programs and strategies.
- Championed academic excellence through the establishment of high-quality standards for teaching, research, and service delivery.
- Led efforts to integrate cutting-edge technology into classroom instruction methods enhancing teaching-learning experiences effectively.
- Built an excellent reputation for the Job Corps training center by achieving notable rankings or recognitions from respected agencies or publications within the field of education management.
- Optimized budget allocation for various academic departments, ensuring optimal resource utilization.
- Fostered a positive learning environment by promoting diversity, inclusion, and equity among students, faculty, and staff members.
- Organized and participated in various academic conferences, workshops, or seminars to stay current with industry trends and share knowledge with peers.
- Served as a mentor, coach, or advisor for faculty members, providing guidance on career advancement opportunities while fostering a culture of continuous learning and improvement.
- Promoted interdisciplinary collaboration among faculty members to enrich the learning experience for students across various disciplines.
- Managed accreditation processes successfully while maintaining compliance with regional, national, or international standards as applicable.
- Implemented data-driven approaches to monitor progress toward strategic goals and objectives in the academic domain.
- Spearheaded initiatives to increase student retention rates by implementing effective academic support services.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Implemented strategies to increase student recruiting, engagement and retention.
- Coordinated and supervised academic advising activities.
- Assisted in development and implementation of faculty development plans.
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Monitored and assessed results of postsecondary advanced training programs and services to identify and capitalize on potential improvements.
- Prepared and administered budget of several millions dollars for campus with 325 OBS students accountability..
Education
Master of Science - Vocational Rehabilitation Counseling
Coppin State University
Baltimore, MD05-2009
Bachelor of Science - Applied Psychology
Coppin State University
Baltimore, MD05-2011
Skills
- Behavioral and counseling guidance
- Cross-cultural communication
- Disability inclusion knowledge
- Support in case management
- Outcome analysis
- Client support
- Technical documentation skills
- Cross-functional teamwork
- Analytical problem-solving
- Proficient in handling multiple tasks
- Team collaboration
- Certified in CPR and AED
- Clear and concise communication
- Staff training development
- Service planning
- Client meetings for disability accommodations
Timeline
Disability Service Coordinator
Eckerd Connects-Odle Management
06.2023 - Current
Career Technical Training Manager
Heritage Services Corporation
07.2019 - 07.2021
Therapeutic Behavioral and Career Counselor
Heritage Services Corproation
09.2018 - 06.2023
Director of Career Services
Management Training Corporation {MTC}
05.2011 - 11.2014
Academic Manager
Management Training Corporation (MTC)
08.2009 - 05.2011
Master of Science - Vocational Rehabilitation Counseling
Coppin State University
Bachelor of Science - Applied Psychology
Coppin State University