KEVIN BOYCE

Restaurant Manager with over two decades of progressive leadership experience in the hospitality industry, adept at elevating customer experiences while optimizing operational workflows. Skilled in strategic planning and team management, having successfully led teams at high-end dining establishments and significantly improved service delivery through innovative strategies. Committed to fostering a culture of excellence and continuous improvement, aiming to drive the future success of a dynamic restaurant environment. Maintained high standards in customer service by overseeing precise order fulfillment and presentation. Pioneered innovative service techniques that became a standard for excellence in fine dining experience. Cultivated a supportive team environment that reduced turnover and increased staff morale. Collaborated with kitchen staff to ensure timely and accurate dish presentation, enhancing service efficiency. Elevated guest satisfaction by 20% through strategic FOH management and training at Red Lobster. Streamlined FOH operations, enhancing workflow efficiency and reducing service time. Introduced innovative customer service protocols, setting new standards for FOH excellence. Monitored daily operations to ensure compliance with industry standards. Enhanced menu presentation, increasing customer engagement and sales. Served customers efficiently, ensuring high satisfaction and repeat business. Managed bar area, mixing drinks to meet patron preferences and maintaining inventory. Trained new staff in service protocols, improving team performance. Resolved customer issues promptly, enhancing overall dining experience. Trained and supported staff to excel in maintenance tasks, boosting team productivity. Oversaw rigorous quality checks, ensuring all equipment met safety standards. Mentored junior staff, fostering a culture of continuous improvement and skill development. Implemented new maintenance protocols that increased machine lifecycle by 20%. Elevated customer satisfaction by 20% by streamlining service protocols at Multani Inc. Managed team of 15, enhancing workflow efficiency through meticulous process evaluations. Boosted team productivity by optimizing task allocation, resulting in enhanced operations. Oversaw quality assurance, ensuring service standards exceeded expectations consistently. Enhanced patient care, reducing wait times by 20% through efficient scheduling. Assisted in patient therapy sessions, ensuring comfort and safety at all times. Implemented new organizational techniques that improved office efficiency. Provided empathetic support during patient consultations, improving patient satisfaction. Pioneered customer service initiatives, enhancing client satisfaction and loyalty.