Kevin Boyle
Burke,VA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Domino's Pizza. Excelled in conflict resolution and computer proficiency, effectively managing customer inquiries and improving digital order processes. Skilled in critical thinking and data entry, contributing to operational efficiency and positive client relations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Driver/Customer Service Representative
Domino's Pizza
05.1997 - 12.2021
- Followed all relevant traffic laws and safety regulations.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Office Manager
Inova Fairfax Hospital
05.1999 - 08.2000
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Education
High School Diploma -
Lake Braddock Secondary
Burke, VA06.1995
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
Timeline
Office Manager
Inova Fairfax Hospital
05.1999 - 08.2000
Driver/Customer Service Representative
Domino's Pizza
05.1997 - 12.2021
High School Diploma -
Lake Braddock Secondary
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