Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Braun

O'Fallon,MO

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Mortgage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Homestead Financial Mortgage
03.2022 - 03.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Participated in cross-functional initiatives aimed at enhancing customer satisfaction experience.
  • Collaborated with team members to develop best practices for consistent positive referrals.
  • Conducted regular satisfaction checks on interactions with customers and Loan Officers making sure established guidelines and standards for service excellence were met.
  • Developed rapport with customers through active listening skills, leading to positive feedback from clients.

Loan Officer

Homestead Financial Mortgage
01.2019 - 03.2022


  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction..
  • Conducted thorough credit analysis to minimize risk exposure for the financial institution.
  • Ensured compliance with all federal and state regulations throughout the loan origination process.
  • Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.

Mortgage Loan Officer

Vinson Mortgage
10.2017 - 01.2019
  • Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
  • Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
  • Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.

Loan Officer/Sales Lead Manager

Homestead Financial Mortgage
02.2010 - 10.2017
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
  • Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.
  • Explained very technical financial information to applicants in easy to understand language.
  • Provided mentorship and guidance to junior colleagues, fostering a collaborative team environment that encouraged professional development and knowledge sharing.

Education

High School Diploma -

Parkway West High School
Chesterfield, MO
06.1978

Skills

  • Complaint resolution
  • Product Knowledge
  • [Software] Microsoft Excel, Microsoft Outlook, Encompass
  • Customer Relationship Management (CRM)
  • Call Center Operations
  • Customer Relations

Timeline

Customer Service Representative

Homestead Financial Mortgage
03.2022 - 03.2024

Loan Officer

Homestead Financial Mortgage
01.2019 - 03.2022

Mortgage Loan Officer

Vinson Mortgage
10.2017 - 01.2019

Loan Officer/Sales Lead Manager

Homestead Financial Mortgage
02.2010 - 10.2017

High School Diploma -

Parkway West High School

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Kevin Braun