Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KEVIN BROOKINS

Chicago

Summary

Proficient Senior Sales Representative with 19 years of experience in growing sales volume, implementing business plans and cultivating long-lasting relationships with clients. Verifiable record of increasing customer retention, leveraging previous experience to offer dynamic offerings and enhancing profitability by utilizing resources efficiently. Dedicated to expanding brand and deepening customer loyalty. Is seeking to use my natural sales ability, multi-state insurance license, work experience and education to advance my career.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Benefits Specialist

Health Plan One
05.2024 - Current
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
  • Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.

Tutor

Chicago State University
07.2018 - Current
  • Tracked learning progress in order to identify opportunities to enhance tutoring methods and help students achieve their goals.
  • Prepared lesson plans to meet goals identified in students’ individualized study plans.
  • Assisted with test preparation, homework help, study skills and improved note taking.
  • Reviewed assessment scores with the teacher, identified needs and administered replacement materials to ensure students captured lessons effectively.
  • Coached students to strengthen grammar, spelling, paragraph writing, creative writing, and essay writing skills.

Benefit Enrollment Specialist

ASSURANCE IQ
03.2023 - 05.2024
  • Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
  • Track and document all inquiries using the applicable systems.
  • Answer incoming calls from consumers and providers.
  • Complete associated tasks according to the established guidelines
  • Meet Quality Assurance (QA) and other key performance metrics.
  • Facilitate the fulfillment of caller requests for materials via mail, email, or download.
  • Transfer/refer consumers to appropriate entities according to the established guidelines.
  • Escalate calls or issues to the appropriate designated staff for resolution as needed.
  • Facilitate translation services for non-English speaking callers according to procedures.
  • Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
  • Complete and/or process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.

Senior Sales Development Representative

Health IQ
04.2022 - 12.2022
  • Sales Support agents are often the first contact with our clients Outbound dialing to our senior clients and transferring to licensed Medicare sales agents.
  • Asking and recording pre-qualifying questions
  • Use sales and communication skills to engage and educate clients
  • Using our proprietary tools to record information and assist clients in improving their coverage
  • Following our sales scripts and best practices
  • Maintaining compliance standards
  • Consistently achieving Call, Transfer, sale and talk time targets
  • Learning and then applying sales / communication techniques and basic Medicare knowledge from the training we will provide.
  • SDR agents are often the first contact with our clients I manage a group of 2-3 group leads and 20-30 pre-sales agents
  • Monitor production for the team as a whole and each pre-sales group
  • Review and score calls to maintain call quality
  • Coach members of the team as needed on best practices
  • Consistently achieve key performance metrics
  • Manage attendance and adherence to ensure we achieve production targets
  • Oversee implementation and execution of company strategies and goals
  • Provide feedback to improve the Pre-sales program in support of company goals and strategies

Benefit Enrollment Specialist

Go Health
09.2014 - 04.2022
  • Rank number 1 out of 160 agents on United Health Care campaign
  • I sold over 400 plans during open enrollment.
  • Field inbound sales inquiries to effectively and efficiently sell health insurance plans.
  • Successfully complete all licensing requirements.
  • Ability to quickly learn and follow policies and procedures. Guide consumers through the health
  • Insurance policy selection and application process. Comply with federal CMS and state legal requirements and standards.
  • Provide an excellent consumer experience for all callers.
  • Basic computer proficiency, including Microsoft Office.
  • A success driven, motivated personality
  • Ability to work in a fast-paced, exciting and performance based environment.
  • AFLAC

Store Manager

Family Dollar
09.2012 - 03.2014
  • Managed a staff of 16 by planning and scheduling daily production.
  • Marketed products and service via professional displays and demonstrations, resulting 35% increase in sales.
  • Planned and strategized to increase customer base, sales and revenue.
  • Managed budget to ensure remained with cost constraints.
  • Recognized as “top manager” in district of 20 stores.

Route Sales Representative

Sara Lee
02.2008 - 04.2012
  • Delivered bread and other products to various vendors throughout Chicago and Suburban areas, averaging 22 locations daily.
  • Set up in-store displays for promotions and sales.
  • Participated in various training programs to enhance skills and development.
  • Maintain compliance with applicable federal and state regulatory requirements: FDA, OSHA regulations.

Education

Associate in Business Management -

NORTHWESTERN BUSINESS COLLEGE
Bridgeview, IL
01.2010

High School Diploma - General Studies

Calumet High School
01.1994

Skills

  • IN-SERVICE /ON-THE-JOB TRAINING: EFFECTIVE LEADERSHIP AND DEVELOPMENT, MARKETING AND SALES, BUDGET
  • ANALYSIS, CUSTOMER SATISFACTION, ELIMINATING SHRINKAGE AND LOSS, PAYROLL, FDA/OSHA GUIDELINE, EEOC GUIDELINES, DEVELOPING EMPLOYEE INCENTIVE PROGRAMS, STORE DISPLAYS AND LAYOUTS FOR BEST RESULTS
  • NDB, COSMOS, PPO-ONE,NICE,CSP,FACETS,MS EXCEL,WORD,MEDICAL BILLING,AND QUALITY
  • SUNFIRE
  • BROKER OFFICE, JABBER, SALES FORCE, PMT, FIVE 9 AND ULTRAPRO SYSTEMS
  • ADP
  • INSIDE SALES
  • INSURANCE SALES
  • MEETING FACILITATION
  • FDA REGULATIONS
  • PROCESS IMPROVEMENT
  • PRICING
  • STRATEGIC PLANNING
  • ADMINISTRATIVE EXPERIENCE
  • MANAGEMENT
  • ACCOUNT MANAGEMENT
  • PRE-SALES
  • SALES SUPPORT
  • SALESFORCE
  • NEGOTIATION
  • QUALITY ASSURANCE
  • COMPUTER NETWORKING
  • CRM SOFTWARE
  • BUSINESS DEVELOPMENT

Certification

  • MEDICARE INSURANCE LICENSE
  • September 2011 to Present
  • Illinois State Board of Education Paraprofessional License
  • February 2024

Timeline

Benefits Specialist

Health Plan One
05.2024 - Current

Benefit Enrollment Specialist

ASSURANCE IQ
03.2023 - 05.2024

Senior Sales Development Representative

Health IQ
04.2022 - 12.2022

Tutor

Chicago State University
07.2018 - Current

Benefit Enrollment Specialist

Go Health
09.2014 - 04.2022

Store Manager

Family Dollar
09.2012 - 03.2014

Route Sales Representative

Sara Lee
02.2008 - 04.2012

High School Diploma - General Studies

Calumet High School

Associate in Business Management -

NORTHWESTERN BUSINESS COLLEGE

Similar Profiles

CREATE PROFILE