Kevin Brooks
New Braunfels,TX
Summary
A seasoned leader in automotive retail, I excelled at Oil Changers, enhancing store operations and customer satisfaction. Leveraging skills in Retail Inventory Management and Team Leadership, I spearheaded initiatives that significantly boosted sales and streamlined inventory control, achieving notable profitability increases. My approach to employee development and customer service management fostered a culture of excellence and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Automotive Repair Store Manager /Certified Trainer
Oil Changers
Buda, TX
06.2016 - 11.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
- Planned special promotions or discounts based on market trends.
- Provided feedback on marketing campaigns to improve effectiveness.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
GED -
Windham School District
Livingston, TX04-2000
Skills
- Employee Training
- Report Generation
- Retail Inventory Management
- Shift Scheduling
- Team Development
- Customer Service Management
- Store Merchandising
- Hourly shift management
- Leading Staff Meetings
- Recruiting and Hiring
- Sales Promotions
- Sales Strategies
- Delegating Work
- Employee supervision and motivation
- Inventory Oversight
- Store opening and closing procedures
- Team Leadership
- Team leadership and coaching
- Inventory Control
- Staff Supervision
Certification
- Vehicle Inspector Certified
References
References available upon request.
Timeline
Automotive Repair Store Manager /Certified Trainer
Oil Changers
06.2016 - 11.2024
- Vehicle Inspector Certified
GED -
Windham School District
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