Kevin Brown

Customer Service Supervisor

Kroger

06.2011 - 09.2021

Coached employees through day-to-day work and complex problems.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Researched and corrected customer concerns to promote company loyalty.
Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Evaluated staff performance and provided feedback to improve customer service delivery.
Implemented company policies and procedures for professional, cohesive customer care.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Maintained tidy and organized store environment to comply with cleanliness standards.
Used POS system to process sales, returns, online orders, and gift card activations.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Actively engaged customers to provide general assistance and information on store merchandise.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Worked closely with shift manager to solve problems and handle customer concerns.
Processed customer returns to manage smooth refunds and exchanges following store procedures.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Increased sales and customer satisfaction through personalized servicing.
Answered incoming calls and emails to provide product information, features and benefits.
Managed efficient cash register operations.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Created inviting environment for customers by maintaining store organization and cleanliness.
Handled customer inquiries and suggestions courteously and professionally.