Kevin Brown
Ball,LA
Summary
Highly motivated and results oriented HR professional with five years of experience managing all aspects of HR for Walmart stores. Successfully spearheaded full-cycle recruitment, onboarding, and retention for hourly associates while managing a $10 million dollar payroll. (August 2016-January 2021)
Leveraging extensive HR expertise, I transitioned to a Re-Entry Case Manager at GEO REENTRY SERVICES, where I currently empower justice-involved individuals to reintegrate into society. I collaborate closely with participants crafting individualized treatment plans that address employment readiness, mental health, substance abuse, and financial literacy. My success lies in goal setting, cognitive behavioral therapy implementation, and fostering a supportive environment for positive change.
I am eager to return to the HR field and utilize my transferrable skills- communication, planning, problem-solving and a passion for employee development- to propel your company's HR initiatives to the next level.
Overview
16
16
years of professional experience
Work History
Case Manager
The GEO Group, Inc.
01.2022 - Current
- Achieve positive client outcomes by developing and implementing comprehensive case management plans.
- Enhance communication between clients and providers through consistent follow-ups and progress updates.
- Provide evidence-based interventions and crisis management to clients to recidivism.
- Coordinate essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Strengthen relationships with community organizations to increase access to supportive resources for clients in need.
- Assist clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Facilitate individual and group sessions to promote positive behavior change for clients.
Service Center Representative (work at home)
Sedgwick
04.2021 - 09.2021
- In this role, I served as primary liaison with callers; followed client specifications in assisted with questions and solving problems related to the claims application and servicing processes
- Educated and informed the customer multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status
- I educated claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner
- Entered verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system
- Directed customer calls to the appropriate contact at multiple locations or escalated to Service Center Specialist/management as needed.
People Lead
Walmart
02.2008 - 01.2021
- Exhibited strong leadership attributes and effectively led human resource operations including recruitment to provide necessary and talented manpower
- Conducted and administrated team meetings to discuss performance results
- Excelled in training and ensured proper training of staff to enhance performance and productivity
- Established strategic human resource plans to retain qualified employees in organization.
- Successfully boosted 6% employee engagement points.
- Effectively supported Workday training of 30+ supervisors and salary managers to ensure proper training.
Education
Bachelor of Science in Interdisciplinary Studies -
Louisiana State University Baton Rouge
Baton Rouge, LA05.2025
Skills
- HR Management (5 years)
- Full Cycle Recruiting (5 years)
- Strategic Workforce Planning (5 years)
- Training & Development (5 years)
- Performance Management (5 years)
- Team Building & Leadership (5 years)
- Meetings Coordination (5 years)
- HR Policies & Procedures (5 years)
- Turnover & Change Management (5 years)
- Conflict Management (5 years)
- Management (8 years)
- Office Management (5 years)
- Workday (1 year)
- Customer service (10 years)
- Microsoft Office (10 years)
- Case Management (1 year)
- Employee Orientation (5 years)
- Talent Acquisition ( 5 years)
- Community Outreach (10 years)
- Performance Tracking (5 years
- Regulatory Compliance (5 years)
- Referral Management ( 2 years)
Timeline
Case Manager
The GEO Group, Inc.
01.2022 - Current
Service Center Representative (work at home)
Sedgwick
04.2021 - 09.2021
People Lead
Walmart
02.2008 - 01.2021
Bachelor of Science in Interdisciplinary Studies -
Louisiana State University Baton Rouge
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