Kevin Brown

Develop, implement, and monitor operational processes to optimize efficiency, including workflow design, standard operating procedures, and quality control measures. Hire, train, and manage operational staff, assigning tasks and providing performance feedback to ensure team productivity. Ensure adherence to all relevant regulations and industry standards.

Provide direct daily supervision of production associates to ensure a safe, clean, and efficient production and operations

Complete and conduct performance reviews with assembly staff

Assign assembly operator tasks and review the Production Work Orders

Coordinate production area final inspection requirements

Notify shipping and distribution personnel of all completed production activity

Provide OTP (on-time performance) reporting

Manage and oversee day to day logistical operations using cost effective measures to maximize profit while ensuring customer satisfaction

Managed Drivers & Supply Chain flow to act as a liaison between operations, service providers, and customer suppliers to meet or exceed established service level agreements

Developed effective track and trace escalation techniques for all shipment pickups, deliveries

Created and maintained a database of all quotes provided - Audit all outbound freight

Created presentations and provided information and training to subordinates, co-workers, via telephone, written form, and/or in person

Responsible for transporting goods in a safe, timely manner while providing excellent customer service. Delivered & Picked up residential / commercial FedX packages to the public in a professional and positive manner. Used handheld technology to manage the delivery process. Followed strict safety standards on and off the road.

Responsible for communicating the benefits of the company's products to drive sales in an upward motion

Expedited resolutions of customer problems and complaints to maximize satisfaction

Exceeded sales goals by more than 15% in every quarter

Collaborated with the sales and marketing team leaders to determine the best products to promote or withdraw

Maintained up-to-date knowledge of sales strategy and product offerings, leading to $125,000 in up sell revenue

Responsible for streamlining inbound & outbound freight, shipper & carrier communication, problem solving, and order management on Domestic & International Lanes

Oversaw IB & OB supply chain needs with loads crossing the US, Mexico, & Canadian border

Maximized profits by effectively negotiating carrier pricing

Route shipments and identify consolidation opportunities using TMS