Kevin Brown
Knoxville,TN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. 12 years worth of experience at FedEx from dock to service center manager. Honored to receive the 5 Star Award as a Service Center Manager. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development.
Overview
22
22
years of professional experience
Work History
Operations Supervisor
FedEx
Knoxville, TN
04.2024 - Current
- Performed regular audits to ensure compliance with safety regulations and company policies and procedures.
- Identified opportunities for process improvement and implemented changes to optimize operational performance.
- Supervised a team of 50+ employees including assigning tasks, providing training, evaluating performance, resolving issues and administering corrective action when needed.
Independent Business Owner
Self-employeed
Cockeysville, MD
06.2017 - Current
- Lead a team of over 300 partners
- Office Excel, Powerpoint, Word
- Budget and Planning
- Expense and Revenue Book Keeping
- Advertising
- Social Media
- Training and mentorship
- Recruiting
- Building new relationships
- Sales averaging about $500,000 to $800,000 a month
- Developing duplicable systems and training
- Provide Weekly and Monthly Client Support
- And other responsibilities as a Business Owner
Manager
Porsche Hunt Valley
Hunt Valley, MD
07.2023 - 04.2024
- Ensure customers have a great experience and needs are met.
- Collaborating with different departments to ensure flow and profitable success.
- Working with service to improve processes and customer satisfaction.
- Developed marketing strategies to promote business growth.
- Our location is currently rated #10 of all dealerships in the country when it comes to reputation scores.
- Building relationships
- Advertising and Marketing
- Supplies and Inventory management
- Created operational procedures for efficient workflow.
- Maintained customer relationships through effective communication.
- Analyzed data from various sources to identify opportunities for improvement.
Service Center Manager
Fed Ex Freight
Baltimore, MD
08.2015 - 05.2018
- Presented with the FIVE STAR AWARD from FedEx for reaching a 100 percent profit score on People, Service, Profit metrics and all time high team member morale and engagement. This is highest and most exclusive award offered at FedEx.
- Completed team building, leadership, and management trainings for multiple areas of business and operations with FedEx.
- Setting priorities, tasks and goals for a team of about 120, from customer service numbers, performance, sales, safety, and training.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs from dock workers, drivers, office positions, and external company opportunities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance and morale improvements.
- Assigned work and monitored performance of Operation Managers and Supervisors.
- Produced thorough, accurate and timely reports of day to day results for PSP.
- Interviewed prospective employees and worked with HR for on boarding processes. Setup training plan and systems for new employees to meet company requirements and succeed.
- Held regular one-on-one and group meetings with employees to review performance, safety, company priorities and provide/receive feedback.
- Was responsible for compliance requirements from OSHA, D.O.T. , local and federal government requirements, and internal business and compliance SNAPSHOT audits. Not only did my team pass company audits, but we ranked in the top centers for the region.
- Worked with other supporting team members from different branches of the corporation and all across the country. Engineers, projection planners, safety, compliance, HR, sales, and other centers.
- Partnered with local sales team to build strong and meaningful relationships with customers in the area. Went to customer locations to help improve systems and resolve issues. Example: Microsoft 3rd party warehouse product launches.
- Monitored and tracked centers budget and expenses.
- Started out working on a dock part time and worked my way up and relocated several times to learn and gain experiences for advancement.
Operations Manager
Fed Ex Freight
Baltimore, MD
09.2014 - 08.2015
- 2 Time Bravo Zulu award winner for going above and beyond to help the center and customer experience.
- Hands on with all audit and compliance needs including OSHA, DOT, local, federal, and company policies.
- Was part of future technology advancement planning with field members.
- Was responsible for route planning of City Freight Operations.
- Managed daytime dispatch with City Drivers.
- Managed Road Driver Routes and Corporate planning.
- Held regular one-on-one and group meetings with employees to review performance, safety, company priorities and provide/receive feedback.
- Worked with other supporting team members from different branches of the corporation and all across the country. Engineers, projection planners, safety, compliance, HR, sales, and other centers.
- Worked with supervisors to train, educate, and empower the workforce to perform at a high level, while keeping safety 1st priority.
- Worked directly with new supervisors to train and develop.
- Worked directly with new hires to ensure timely and proper training experience for all employees.
- Oversee the company’s operations and implement strategies to streamline the workflow
- Coordinating different departments to ensure high levels of productivity
- Assessing budgets
- Motivating and inspiring employees
- Identifying problems and finding solutions
Operations Manager
FedEx Freight
York, PA
04.2013 - 09.2014
- Managed Road Driver Routes and Corporate planning.
- Held regular one-on-one and group meetings with employees to review performance, safety, company priorities and provide/receive feedback.
- Worked directly with new supervisors to train and develop.
- Worked directly with new hires to ensure timely and proper training experience for all employees.
- Helped to direct focus to daily goal of People Service Profit.
- Lead, manage, educate and develop company employees focusing on retention and growth
- Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement
- Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need. Provide feedback and follow-up with all impacted employees.
- Plan daily manpower needs and set schedules to ensure customers’ freight is delivered and picked-up timely and damage free
- Communicate job assignments coordinating with all employees ensuring direction is clear and concise
- Monitor service freight and ensure cut time compliance
- Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards
- Assist customers with rate quotes, claim information and setting appointments
- Monitor actual performance data and gather information for reporting
- Build relationships and positive communications with all business partners to ensure customers’ and company’s service standards are met
- Identify freight moving at incorrect weight and classification
- Ensure all OS&D is identified and processed properly
- Perform administrative functions as required
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Perform other duties as required
Supervisor of Operations
FedEx Freight
Columbus, OH
04.2012 - 04.2013
- Was responsible for route planning of City Freight Operations.
- Managed daytime dispatch with City Drivers.
- Lead, manage, educate and develop company employees focusing on retention and growth
- Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement
- Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need. Provide feedback and follow-up with all impacted employees.
- Plan daily manpower needs and set schedules to ensure customers’ freight is delivered and picked-up timely and damage free
- Communicate job assignments coordinating with all employees ensuring direction is clear and concise
- Monitor service freight and ensure cut time compliance
- Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards
- Assist customers with rate quotes, claim information and setting appointments
- Monitor actual performance data and gather information for reporting
- Build relationships and positive communications with all business partners to ensure customers’ and company’s service standards are met
- Identify freight moving at incorrect weight and classification
- Ensure all OS&D is identified and processed properly
- Perform administrative functions as required
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Perform other duties as required
Supervisor of Operations
Fed Ex Freight
Pittsburgh, PA
04.2011 - 04.2012
- Lead, manage, educate and develop company employees focusing on retention and growth
- Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement
- Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need. Provide feedback and follow-up with all impacted employees.
- Plan daily manpower needs and set schedules to ensure customers’ freight is delivered and picked-up timely and damage free
- Communicate job assignments coordinating with all employees ensuring direction is clear and concise
- Monitor service freight and ensure cut time compliance
- Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards
- Assist customers with rate quotes, claim information and setting appointments
- Monitor actual performance data and gather information for reporting
- Build relationships and positive communications with all business partners to ensure customers’ and company’s service standards are met
- Identify freight moving at incorrect weight and classification
- Ensure all OS&D is identified and processed properly
- Perform administrative functions as required
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Perform other duties as required
Supervisor of Operations
Fed Ex Frieght
North Jackson, OH
09.2009 - 04.2011
- Lead, manage, educate and develop company employees focusing on retention and growth
- Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement
- Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need. Provide feedback and follow-up with all impacted employees.
- Plan daily manpower needs and set schedules to ensure customers’ freight is delivered and picked-up timely and damage free
- Communicate job assignments coordinating with all employees ensuring direction is clear and concise
- Monitor service freight and ensure cut time compliance
- Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards
- Assist customers with rate quotes, claim information and setting appointments
- Monitor actual performance data and gather information for reporting
- Build relationships and positive communications with all business partners to ensure customers’ and company’s service standards are met
- Identify freight moving at incorrect weight and classification
- Ensure all OS&D is identified and processed properly
- Perform administrative functions as required
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Perform other duties as required
Dock Worker
Fed Ex Freight
North Jackson, OH
04.2007 - 09.2009
- Loading and unloading freight by hand or by using a pallet jack, sorting product and ensuring that trailers are properly and accurately loaded.
Service Advisor
Taylor Toyota
Boardman, OH
07.2006 - 05.2007
Lead Automotive Detailer
Taylor Kia/Oldsmobile/Toyota
Boardman, OH
12.2002 - 07.2006
Education
Some College (No Degree) - Business
Youngstown State University
Youngstown, OHSkills
- Project Planning
- Monitored and tracked centers budget and expenses
- Logistics
- Management
- Quality Assurance
- Process Improvement
- Teamwork and Collaboration
- Onboarding and Orientation
- Performance Evaluations
- Training and Development
- Documentation and Reporting
- Team Building
- Problem Resolution
- Performance Tracking and Evaluation
- Employee Coaching and Motivation
- Employee Development
- Managing Operations and Efficiency
Timeline
Operations Supervisor
FedEx
04.2024 - Current
Manager
Porsche Hunt Valley
07.2023 - 04.2024
Independent Business Owner
Self-employeed
06.2017 - Current
Service Center Manager
Fed Ex Freight
08.2015 - 05.2018
Operations Manager
Fed Ex Freight
09.2014 - 08.2015
Operations Manager
FedEx Freight
04.2013 - 09.2014
Supervisor of Operations
FedEx Freight
04.2012 - 04.2013
Supervisor of Operations
Fed Ex Freight
04.2011 - 04.2012
Supervisor of Operations
Fed Ex Frieght
09.2009 - 04.2011
Dock Worker
Fed Ex Freight
04.2007 - 09.2009
Service Advisor
Taylor Toyota
07.2006 - 05.2007
Lead Automotive Detailer
Taylor Kia/Oldsmobile/Toyota
12.2002 - 07.2006
Some College (No Degree) - Business
Youngstown State University
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