Kevin Brown
Silver Spring,United States
Summary
Results-driven Systems Engineer with extensive experience in Microsoft technologies, Identity and Access Management (IAM), and automation. Proven ability to enhance IT infrastructure security, optimize system performance, and drive efficiency through scripting and orchestration. Adept at troubleshooting, capacity planning, and mentoring junior engineers.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Systems Engineer
Brivo
Bethesda, MD
08.2023 - Current
- Tier 1.5-Tier 3 technical administration and support for multiple Atlassian applications on multiple networks.
Use Jira and Confluence to deliver creative solutions for non-standard use cases. - Provided Tier 2/3 support for Mac environments, troubleshooting system and application issues.
- Maintain Jira and Confluence projects, workflows, permissions, users, and security.
- Work with application-level filters, reporting, dashboards, workflows, fields, and Jira administration.
Utilizing the Atlassian toolset and how those tools should be maximized for internal users. - Daily responsibilities will include scripting, installing plug-ins, managing permissions in the tool, troubleshooting any application-related issues, configuring workflows, and creating new projects within the JIRA and Confluence space.
- Implemented an enterprise-wide IAM solution by integrating Jamf Pro with Okta and Azure AD, enhancing security compliance, enabling seamless SSO, and automating user lifecycle management.
- Developed and maintained technical documentation for all systems and network configurations.
- Used Gemini AI for predictive analytics in system monitoring, reducing downtime by 20%.
- Integrated Jira with Jamf, Confluence, Bitbucket, Git, Jenkins, and other IT tools to streamline operations.
- Implemented IAM governance within Jira Service Management (JSM) by integrating user provisioning workflows with Azure AD and Okta. Reduced unauthorized access risks by streamlining role-based access control (RBAC).
- Created and maintained configuration profiles, policies, and scripts to automate device management in Jamf. Implemented Zero-Touch Deployment workflows, improving onboarding efficiency for new employees.
- Implemented Zero-Touch Deployment workflows, improving onboarding efficiency for new employees.
IT Support Specialist
Level Access
Arlington, United States
10.2022 - 04.2023
- Delivered comprehensive technical support for over 600 remote employees in macOS and PC environments.
- Managed Google Workspace and Office 365 by performing user and group maintenance.
- Leveraged Mosyle and Jumpcloud MDMs to oversee software updates and configurations.
- Executed remote user onboarding and offboarding processes with efficiency.
- Troubleshot issues in Salesforce and all third-party applications, while also managing on/off-boarding for production and sandboxes.
- Developed automated IAM provisioning scripts using Freshservice Orchestration and API calls to enforce role-based access control (RBAC), reducing manual IT workload by 25%, and improving audit compliance.
- Implemented and managed Single Sign-On (SSO) authentication via Google Workspace IAM and Azure AD, enhancing identity federation across multiple SaaS platforms. Strengthened authentication security by enforcing MFA for high-privilege users
- Resolved tickets and handled inquiries using Freshservice, ensuring compliance with SLAs.
- Administered Microsoft, Salesforce, AD, LastPass, Zoom, Adobe, Slack, FinancialForce, DocGen, Seismic, FedEx, and Amazon
Desktop/End User Support Engineer
Humana
Arlington, United States
05.2021 - 10.2022
- Coordinated software system installations and collaborated with user experience team to design and implement new features
- Utilized Jamf to manage devices for 70+ enterprise users, including password syncing, customized app stores, HIPAA compliance, identity management, and account creation
- Maintained software security by updating systems with vendor patches using Azure AD
- Successfully onboarded new hires with proficiency in JIRA, Azure AD, and Jamf
- Developed automated scripts with Powershell and CLI to streamline processes
- Installed software updates and patches to close security loopholes and protect users
- Efficiently documented repair processes using Confluence and Service Now Knowledge Articles for future technical support actions
- Configured new employee workstations, including hardware, software, and peripheral devices
IT Coordinator
University of Maryland
College Park, United States
10.2017 - 05.2021
- Company Overview: Division of IT
- Successfully led the installation of software systems, working collaboratively with the user experience team to design and implement new features
- Proficiently utilized Jamf to manage user devices for a large enterprise consisting of over 70 users, ensuring password syncing, customized app stores, HIIPA compliance, identity management, and account creation
- Implemented software updates promptly upon release of vendor patches to mitigate vulnerabilities using Azure AD
- Streamlined the onboarding process for new hires by utilizing various applications such as JIRA, Azure AD, and Jamf
- Demonstrated exceptional scripting skills by creating automated scripts using Powershell and CLI
- Proactively updated software versions with patches and new installations to mitigate security loopholes and ensure optimal user protection
- Thoroughly documented repair processes utilizing Confluence and Service Now Knowledge Articles to streamline future technical support actions
- Configured new employee workstations, including all hardware, software, and peripheral devices, to ensure seamless functionality
- Division of IT
IT Support Associate
University of Maryland
College Park, United States
07.2016 - 10.2017
- Company Overview: Department of Transportation Services
- Maintained and administered information technology systems for a 200 person University department with the Jira ticketing system
- Monitored IT use to maintain compliance with established processes, policies, and guidelines
- Managed Active Directory: account management, network rights/permissions, access networks shares
- Created new accounts, reset passwords, and configured access to servers and file management software for users
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution
- Purchasing and tracking equipment and inventory
- Experience with software and hardware repairs for Mac and Dell products
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions, securing WiFi network AP's, managing printers and AV equipment, and conference room around the office
- Department of Transportation Services
Education
Information Systems -
High Point University
High Point, NC05.2009
Skills
- Microsoft Office 365, Windows Server, Exchange Server
- Azure Active Directory, Okta, Multi-Factor Authentication (MFA)
- Privileged Access Management (Delinea, Centrify)
- System Security (Vulnerability assessment, Anti-Virus, Host-based Firewall)
- Data Security (DLP, AIP, Data Classification)
- Powershell Scripting & Automation
- IT Service Management (ITIL) & Agile Methodologies (SCRUM, DevOps)
- Jira & Confluence Administration
- Virtualization (VMware, Hyper-V)
- Google Cloud & Google Workspace Administration
- Jamf Pro, Intune, Slack, Zoom, Freshservice, Zendesk
Certification
- AWS Certified Cloud Practitioner
- Jamf 100
- Jamf 200
- Dell Enterprise Certification
- AZ-500 Microsoft Azure Security Technologies
Timeline
Systems Engineer
Brivo
08.2023 - Current
IT Support Specialist
Level Access
10.2022 - 04.2023
Desktop/End User Support Engineer
Humana
05.2021 - 10.2022
IT Coordinator
University of Maryland
10.2017 - 05.2021
IT Support Associate
University of Maryland
07.2016 - 10.2017
Information Systems -
High Point University
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