kevin brown
Apex,NC
Summary
Dynamic professional with a proven track record at Caliber Collision, excelling in client support and task management. Enhanced customer satisfaction by optimizing repair schedules and processing insurance claims. Leveraged computer skills to analyze sales data, driving strategic decisions and fostering long-term client relationships. Achieved a 20% increase in customer retention through exceptional service delivery.
Overview
29
29
years of professional experience
Work History
Service Advisor
Caliber Collision
01.2015 - 11.2025
- Assisted customers with service inquiries, ensuring clarity and satisfaction throughout the process.
- Coordinated vehicle repairs and maintenance schedules, optimizing workflow efficiency and client communication.
- Processed insurance claims and estimates accurately, enhancing customer experience and trust in services provided.
- Educated clients on vehicle care and repair options, fostering long-term relationships and repeat business.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Store Manager
the Vitamin Shoppe
02.2002 - 10.2012
- Oversaw daily store operations, ensuring compliance with company policies and standards.
- Developed and implemented staff training programs to enhance service quality and product knowledge.
- Managed inventory levels, optimizing stock availability and minimizing shrinkage through effective control procedures.
- Analyzed sales data to identify trends, driving promotional strategies that increased customer engagement.
- Led team meetings to communicate objectives, fostering a collaborative environment focused on achieving targets.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Department Manager
Dillard's Department Store
04.1997 - 01.2002
- Led team in achieving sales targets through strategic merchandising and inventory management.
- Developed training programs to enhance staff performance and customer service skills.
- Implemented operational improvements that streamlined processes and reduced costs.
- Analyzed sales data to identify trends and adjust strategies for revenue growth.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
Education
High School Diploma -
Lee Senior High School
Sanford08-1989
Skills
- Client support
- Computer skills
- Proficient in task management
- Vehicle assessment
Accomplishments
- Collaborated with team of 3 in the development of Google reviews and we all had around 20 to 30 a month
- Achieved zero come backs through effectively creating a checklist on vehicles so there was multiple team mates looking over vehicles to ensure quality work being performed
Timeline
Service Advisor
Caliber Collision
01.2015 - 11.2025
Store Manager
the Vitamin Shoppe
02.2002 - 10.2012
Department Manager
Dillard's Department Store
04.1997 - 01.2002
High School Diploma -
Lee Senior High School