Kevin Brown
Fort Lauderdale,FL
Summary
Proficient in product lifecycle management and team leadership, with a proven track record at Citrix Systems Inc in implementing Agile methodologies and data-driven decision-making. Demonstrated expertise in CPQ and Salesforce solutions, resulting in enhanced data management and efficient problem resolution. Skilled in Apttus CPQ and Salesforce CPQ, consistently delivering impactful results that align with organizational objectives.
Overview
27
27
years of professional experience
Work History
Product Owner
Progress Software Corporation
Fort Lauderdale, FL
11.2024 - Current
- Communicated regularly with stakeholders to ensure alignment on product strategy and vision.
- Facilitated daily stand-up meetings to review progress towards sprint goals.
- Advised on technical solutions that align with product objectives.
- Provided guidance on best practices in Agile software development processes.
- Developed user stories, acceptance criteria, and mockups for new features.
- Identified risks associated with product initiatives and proposed mitigation strategies.
- Managed sprints and monitored progress against project timelines.
- Gathered and prioritized product requirements from stakeholders.
- Coordinated release planning activities including feature sets, launch dates, marketing campaigns.
- Prioritized and managed product backlog to maximize value and align with stakeholder expectations.
Information Technology Program Manager
Cloud Software Group/Citrix System
Fort Lauderdale, FL
09.2023 - 11.2024
- Managed AMS resources for the ShareFile business unit. Responsible for production support, as well as Salesforce and Mulesoft platforms.
- Executed comprehensive evaluations of pricing discrepancies within Salesforce CPQ and SAP.
- Provided technical guidance on development tasks for engineering team members.
- Resolved escalated issues reported by customers in a timely manner while maintaining high levels of customer satisfaction.
- Managed sprints and releases while tracking progress against goals.
- Coordinated internal resources across multiple departments for successful product launches.
- Coordinated with third-party development team on engineering and professional service activities and tasks.
- Managed pre-production and production product deployments.
- Facilitated communication between engineering teams and stakeholders to ensure clear understanding of product requirements.
- Negotiated with stakeholders to reach consensus on product features and priorities.
- Prioritized and managed product backlog to maximize value and align with stakeholder expectations.
Senior Manager, Digital Commerce/CPQ
Citrix Systems Inc
Fort Lauderdale, FL
09.2017 - 09.2023
- Managed an onshore and offshore team of CPQ developers, testers, and support analysts.
- Established relationships with vendors to negotiate favorable terms for new products or services.
- Implemented process improvements to streamline operations and reduce costs.
- Trained users on effective utilization of CRM system capabilities by providing hands-on instructions during user acceptance testing sessions.
- Developed user stories, use cases, process flows, and other documents to support the design of Salesforce solutions.
- Assisted users in troubleshooting issues related to Salesforce application usage and functionality.
- Collaborated with cross-functional teams such as IT personnel and end-users to ensure successful implementation of projects.
Solution Architect
Citrix Systems Inc
Fort Lauderdale, FL
11.2011 - 09.2017
- Designed and developed high performance, scalable application architectures.
- Collaborated with project teams to ensure that all technical requirements were met during the software development life cycle.
- Created detailed design documents that outlined system architecture, security measures, data models and integration points with other systems.
- Managed multiple projects simultaneously while ensuring quality assurance standards were met throughout the process.
- Assisted in troubleshooting complex issues related to software applications or infrastructure components.
- Identified opportunities for improving existing processes, systems or applications.
- Developed, documented and implemented solution architectures for enterprise systems.
Enterprise Data Architect
Citrix Systems Inc
Fort Lauderdale, FL
12.2008 - 11.2011
- Provided technical guidance to developers on best practices for developing high performing queries against large datasets.
- Designed and implemented data governance processes to ensure quality and accuracy of collected data.
- Developed automated scripts for populating tables in the Data Warehouse with daily updates from source systems.
- Created and implemented complex business intelligence solutions.
Senior Business Analyst
Citrix Systems Inc
Fort Lauderdale, FL
11.1999 - 12.2008
- Provided support for team members when clarifying ambiguous or conflicting requirements.
- Analyzed and documented business requirements for Salesforce implementation.
- Configured Salesforce reports and dashboards for business performance monitoring.
Technical Support Engineer
Citrix Systems Inc
Fort Lauderdale, FL
07.1998 - 11.1999
- Monitored ticketing system queues for incoming requests from customers.
- Resolved complex technical problems through root cause analysis techniques.
- Led the license piracy task force to identify the misuse of Citrix software.
Education
Bachelor of Science - Management Information Systems
Auburn University
Auburn, AL05-1998
Skills
- Salesforce Sales Cloud
- Product lifecycle management
- Data-driven decision making
- Agile methodology
- Problem resolutions
- Saleforce CPQ
- Apttus CPQ
- Leadership
- Data management
- Data governance
- Problem Solver
References
References available upon request.
Timeline
Product Owner
Progress Software Corporation
11.2024 - Current
Information Technology Program Manager
Cloud Software Group/Citrix System
09.2023 - 11.2024
Senior Manager, Digital Commerce/CPQ
Citrix Systems Inc
09.2017 - 09.2023
Solution Architect
Citrix Systems Inc
11.2011 - 09.2017
Enterprise Data Architect
Citrix Systems Inc
12.2008 - 11.2011
Senior Business Analyst
Citrix Systems Inc
11.1999 - 12.2008
Technical Support Engineer
Citrix Systems Inc
07.1998 - 11.1999
Bachelor of Science - Management Information Systems
Auburn University
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