Kevin Brown Jr.
Severn,MD
Summary
Operations Manager motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.
Overview
7
7
years of professional experience
Work History
Training Director
Compel Fitness
09.2023 - Current
- Completed body composition tests and identified optimal fitness strategies to maximize training success.
- Sold training programs based off of client's goals.
- Coordinated marketing efforts to promote fitness and wellness programs.
- Developed and maintained positive relationships with community members and staff to build trust and rapport.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Designed specific workout systems for individual clients based on performance ability.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
Server
KPOT
12.2022 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Knowledgeable of budgeting, kitchen expenditures and food control practices to minimize daily overall food waste.
- Carefully identified and notified patrons of any potential food allergens.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
Front Desk Supervisor
Retro Fitness
06.2022 - 03.2023
- Opened club every morning, ensuring club is clean and in working order for members.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest issues with memberships with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove club revenue.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Attended staff meetings and brought issues to attention of upper management.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding memberships and guest concerns.
- Handled selling of snacks, smoothies, and other merchandise.
- Reported inventory shortages to manager for delivery to ensure adequate stock of merchandise.
Server
Iron Age Korean Steak House
08.2018 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised server staff and simultaneously served personal section of tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Coordinated with hostesses and managers to assign tables in a fair manner to keep wait times as low as possible.
Student Manager
Kung Fu Tea
06.2016 - 08.2018
- Empowered employees with strong base of job knowledge and necessary resources to successfully complete daily tasks.
- Kept facility clean and neat with regular attention to maintenance demands.
- Trained staff in department procedures and requirements to build cohesive and successful team.
- Patrolled activities areas to check on staff and maximize safety and security protections.
- Established team priorities, maintained schedules and monitored performance.
- Arrived on-time for every shift and prepared supplies for early morning activities.
- Handled routine issues independently and coordinated solutions to complex operational and student problems.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Created and updated regular inventory reports and records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
Education
No Degree - Photography
University of Maryland - Baltimore County
Baltimore, MDNo Degree - Modern Language And Linguistics
University of Maryland - Baltimore County
Baltimore, MDHigh School Diploma -
Eleanor Roosevelt High School
Greenbelt, MDSkills
- Training Oversight
- New Hire On-Boarding
- New Employee Training
- Program Optimization
- Fluent in Japanese
- Operations Management
- Inventory Control
- Records Management
- Timesheet Management
- Schedule Organization
Timeline
Training Director
Compel Fitness
09.2023 - Current
Server
KPOT
12.2022 - 09.2023
Front Desk Supervisor
Retro Fitness
06.2022 - 03.2023
Server
Iron Age Korean Steak House
08.2018 - 09.2021
Student Manager
Kung Fu Tea
06.2016 - 08.2018
No Degree - Photography
University of Maryland - Baltimore County
No Degree - Modern Language And Linguistics
University of Maryland - Baltimore County
High School Diploma -
Eleanor Roosevelt High School
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