Kevin Buckley
Newnan,GA
Summary
Accomplished Flight Attendant offering over 20 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Flight Attendant
Delta Airlines, Inc.
Atlanta, CA
06.1999 - 08.2020
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Used excellent customer service skills in addressing passengers' needs.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Responded to passenger emergencies to provide first aid.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Collaborated with flight crew to maximize smooth and safe flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Education
Bachelor of Arts - Business Management
University of Phoenix
San Diego, CASkills
- Public Interaction
- Guest Services
- Airline Operations
- Public Speaking
- Emergency Situations Management
- Crew Coordination
- Verbal and Written Communication
- Company Culture and Values
- Issue Resolution
- Aviation Regulations
- Safety Procedures
- Brand Promotion
- Company Policy Adherence
- Team Oversight
- Safety Regulation Compliance
- Federal Guidelines
- Interpersonal Communications
- Medical Emergency Response
- Conflict Resolution Techniques
- Crew Resource Management
Timeline
Flight Attendant
Delta Airlines, Inc.
06.1999 - 08.2020
Bachelor of Arts - Business Management
University of Phoenix