Kevin Buckner
Veteran Service Officer
Issue,MD
Summary
Responsible for managing and overseeing Information management training. Overseeing, execution, and improvement of Field Project Action Plans. Supervised Security 0f over 160+ Military Police Officers. Implemented new system security plans. Working with Veterans and the community for veterans rights. Poised service manager with background hiring, training and developing team members while driving customer satisfaction. Diverse talents in operations management, customer relationship building, resource management and daily work planning. Focused on boosting employee performance for top-quality customer experiences. Proactive leader with strengths in guiding teams and nurturing client relationships. Known for exhibiting confidence, collaboration and professionalism. Expert at customer retention and problem-solving. Committed National Service Officer with experience coaching and directing staff to improve customer interactions. Dedicated to handling recordkeeping, holding training sessions and overseeing daily activities. Keen eye for identifying solutions to improve speed and accuracy while reducing costs of work processes. Committed National Veterans Service Officer with experience coaching and directing staff to improve customer interactions. Dedicated to handling recordkeeping, holding training sessions and overseeing daily activities. Keen eye for identifying solutions to improve speed and accuracy while reducing costs of work processes. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
36
36
years of professional experience
2
2
years of post-secondary education
Work History
National Service Office with the Veterans of Foreign Wars
03.2020 - 02.2024
- Assists in the implementation of the Veterans of Foreign Wars veterans’ outreach programs to military service members at military installations (including National Guard and Reserve units) in support of DoD’s Transition Assistance Program and the VA’s Pre-Discharge Program
- Represents separating active duty military personnel by assisting with Transition Assistance Program as well as the preparation, development, submission and review of ratings on claims for transitioning service members’ benefits to the Department of Veterans Affairs.
Emergency Management HQ Regional Dispatcher
12.2017 - 10.2019
- Use a dispatch communication software program (e.g., Computer Aided Dispatch [CAD], Emergency Medical Dispatch [EMD], Border Tactical Radio System) to dispatch emergency resources
- Operate emergency telecommunication devices (e.g., mass notification, alert, paging systems, reverse 911 systems) for the hearing impaired (TDD)
- Prioritize incoming calls to verify that emergency resources are dispatched based on priority situations
- Maintain radio communication with responding emergency personnel and coordinate requests for additional resources
- Use two-way radio devices to dispatch service vehicles and equipment
- Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Walmart
07.2014 - 11.2016
- Responsibilities which I had oversight to everyday operations.
- Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans.
- Develops and directs one or more work streams of cross-functional store planning projects in all formats
- Retrieve data for new locations and business traffic patterns
- Worked with state and local authorities in getting data flow about customers and spending habits
- Directs Associates, including managers, on process and procedures for Facility set-up projects, including reviewing new modular plans, planning merchandise placement based on modular requirements, and advising on assigning additional staff to assist to ensure Company and Facility goals are met
- Drives and monitors sales and project budget
- Drives the implementation of real estate plans for project facilities (for example, remodels, new stores, relocations, new formats, expansions)
- Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
- Models, enforces, and provides direction and guidance to Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.
School Board Greenbrier County
08.2013 - 04.2014
- Managed and conducted the JROTC unit according to school rules, regulations, and policies
- Advise school authorities on policy and regulation changes
- Maintain good relations with school authorities, faculty, and the student body
- Conducted a public affairs effort in the local area middle and elementary schools, local and community officials, civic groups, parent-teacher groups and other individuals or groups, designed to further the understanding of JROTC, the school and the Army and U.S
- Government
- Enrolled students in JROTC and supported school officials while executing the curriculum and the integrated extra-curricular activities Prepared weekly training schedules for all classes
- Maintained contact with parents of all Cadets experiencing academic or behavioral problems
- Ensured JROTC unit areas are neat and orderly; current chain of command photos, Cadet Creed, core abilities and mission statement are present; and all sensitive items are secured
- Responsible for teaching the JROTC curriculum to all students no matter what year student is
- Maintained a current copy of DA Form 3126 and/or DA Form 3126-1, a completed service learning checklist/rubric, a current copy of a bond/insurance certificate, and required JUMS reports
- Maintained accountability of all equipment, including items requiring formal accountability informal accountability (i.e., clothing) and durable items costing $5,000 or less (i.e., automation, computers, audiovisual), but still requiring property accountability.
US Army
06.1988 - 09.2013
- Operations Sergeant of a 169 Soldier company
- Plan, organize, and serve as a senior advisor to the First Sergeant and Company Commander on Police Operations, Detention Operations, Security & Mobility Support, and Police Intelligence Operations and company tasking
- Prepare, revise, maintain, and publish unit plans, OPORDs, graphics, policies, and SOPs
- Work in conjunction with the Executive Officer provide operational oversight of unit support sections and headquarters, monitor company operations, update and publish unit tactical reports, and coordinates unit support and sustainment
- Supervised Security of 165 military policemen and women
- Kept 90 Million dollars of sensitive equipment and high value government equipment resulting in zero loss in a 5-year period
- Implemented new system security plan that led to increased lockdown protection of incarcerated personal
- Provided leadership for 165 personal ensuring in a 35% decrease in staff turnover and a 15% increase in promotions
- Expertly managed development of investigative reports developed targeted investigation to reduce loss of property and monies
- Communicate effectively with diverse populations; efficiently managed a diverse workforce resulting in a 30% decrease manpower turnover rate
- Supervised the escort of high value targets to GITMO
- Ensued that Platoon Logistics were accounted for
- Expert in the Company Property Book for all government equipment
- Supervised Physical Security for the Facilities and for the unit, and Soldiers
- SME in Physical Security for the Military Police School House
- Instructed future Military Police basic course
- Coached taught and mentored future middle managers in the Military Police field
- Senior Person in charge in the Operations Center in Theater and in Non-Combat Ops
- Ensured Soldiers qualified in all pre-combat tasks, and law enforcement tasks
- Coach junior leaders and Platoon leaders on Army Leadership and how it works today
- Human Resources Manager conducted interviews and completed background checks ensured they were the best candidate for the job seeking personal.
County of Charleston
01.1997 - 02.1998
- Enforces Federal and State laws and County ordinances
- Performs police patrol tours of duty, protecting persons and property, and preventing crime
- Investigates all complaints assigned to him/her
- Investigates accidents, including taking photographs, collecting and preserving evidence, providing emergency first aid whenever necessary
- Keeps records and writes/dictates complete, accurate and concise reports
- Effectively utilizes a Mobile Data Terminal for informational and investigative purposes
- Serves civil process as directed
- Serves as courthouse security officer
- Directs traffic and performs law enforcement duties at special events
- Attends court whenever necessary as a witness or otherwise
- Attends schools and in-services as directed, successfully attaining passing grades
- Operates/drives a squad car or ATV as required
- Complies with all Department Standard Operating Procedures, official orders, and directives
- Successfully meets or exceeds the minimum standard or performance levels of those S.O.P.’s or directives that require periodic testing or qualifying
- Examples: Maintain a 70% score on the Department handgun and shotgun courses, successfully complete and maintain current certification in Cardiopulmonary Resuscitation sponsored by the American Heart Association or American Red Cross, successfully complete and maintain current certification in the use of the Intoximeter EC/IR
- Performs such other duties as may be required.
City of North Myrtle Beach
12.1995 - 01.1997
- Enforces Federal and State laws and County ordinances
- Performs police patrol tours of duty, protecting persons and property, and preventing crime
- Investigates all complaints assigned to him/her
- Investigates accidents, including taking photographs, collecting and preserving evidence, providing emergency first aid whenever necessary
- Keeps records and writes/dictates complete, accurate and concise reports
- Effectively utilizes a Mobile Data Terminal for informational and investigative purposes
- Operates/drives a squad car or ATV as required
- Complies with all Department Standard Operating Procedures, official orders, and directives
- Successfully meets or exceeds the minimum standard or performance levels of those S.O.P.’s or directives that require periodic testing or qualifying
- Examples: Maintain a 70% score on the
Education
Some College (No Degree) - Computer Science /Cyber Security
University of Baltimore University College
Online 01.2022 - Current
Skills
Customer Service
undefinedTimeline
Some College (No Degree) - Computer Science /Cyber Security
University of Baltimore University College
01.2022 - Current
National Service Office with the Veterans of Foreign Wars
03.2020 - 02.2024
Emergency Management HQ Regional Dispatcher
12.2017 - 10.2019
Walmart
07.2014 - 11.2016
School Board Greenbrier County
08.2013 - 04.2014
County of Charleston
01.1997 - 02.1998
City of North Myrtle Beach
12.1995 - 01.1997
US Army
06.1988 - 09.2013
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