Kevin Bui
Austin,Texas
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Sr. Sales Development Representative
CrowdStrike
05.2023 - Current
- GSD AMS Corp Pace MVP- 250% quota Q1 2024
- Q4 2023 Attainment:
-135%
Q3 2023 Attainment:
-115%
Q2 2023 Attainment:
-122% - Spearheaded and led SMB Sendoso strategy. Since adopting strategy, meeting booked rate increased 40%
- Implemented new email outreach strategy that resulted in a 20% increase in response rate.
- Conversation rate from meeting booked to qualified meeting equated to 85%.
- Sourced the biggest deal in SMB history. 35x normal ACV
- Hand selected by Crowdstrike Senior Leadership 4 months into role to take part in the Global Sales Excellence Extended Internship program. Currently mentoring 2 extended interns
- Develop and delivered training sessions for new SDR hires, improving their onboarding experience.
- Cultivate relationships with Account Executive’s to develop a game plan on how to target specific SMB high-growth accounts with a minimum of 10m yearly revenue.
- Conduct outbound prospecting and lead generation activities to identify potential customers while nurturing existing leads.
- Engage with prospects through various channels such as cold calling, emails, and leveraging tools such as Zoom Info, OutReach and LinkedIn Sales Nav.
Sourcer
Global Business Solutions, TikTok, Intellipro Group
06.2022 - 03.2023
- Expert in assessing technical talent in various fields such as Engineering, Analytics, Product and Finance with a track record of hiring exceptional candidates. 10 offer extends and 10 offer accepts within 6 months of hire.
- Partner with recruiters and hiring managers to generate ideas, leverage resources and share information that facilitates an effective and innovative sourcing strategy according to assigned timelines. Consistently reached out to 100-150 candidates per week through various sourcing channels.
- Proficient in utilizing both traditional and unique sourcing techniques, including online social and professional networks, to identify the best candidates. Experienced in targeted sourcing campaigns, networking, and other innovative sourcing methods to find top talent.
- Experienced in navigating complex organizations to build strong working relationships with key stakeholders, executives, hiring managers, and recruiting partners. Proficient in collaborating with a variety of stakeholders to achieve common goals.
- Skilled in conducting thorough candidate phone screens to assess both technical baseline and cultural fit. Experienced in providing a great candidate experience at every opportunity.
Technical Sourcing Recruiter
Amazon via Populas Group
03.2022 - 06.2022
- Attained 200% of hiring goal in the first quarter as a contractor with 21% of inclined candidates being diverse/BLNA
- Partnered with hiring managers on roles that include Software Development Engineer, Front End Development Engineer, Network
- Development Engineer, and Wireless Network Development Engineer roles to identify candidate requirements, job requirements, qualifications, and skills
- Maintained accurate applicant data and statuses in ATS and produce accurate weekly reports of activity and accomplishments for trending data
- Consistently reached out to 500-725+ candidates per week while ensuring a top candidate experience
- Strategically researched and sourced candidates through unique and diverse platforms as part of sourcing campaign.
Technical
Sourcer, Google via Adecco
10.2021 - 03.2022
- Strategically sourced, screened, qualified and aligned Software Engineering (SWE) candidates across several domains (GenSWE,
- Infrastructure, Mobile, Embedded, Machine Learning) for Google's Core Consumer products and YouTube
- Paced towards 250% of hiring goal for Q1 2022 in first fully ramped quarter
- Consistently reached out to 100-125+ candidates per week while ensuring a top candidate experience
- Screened between 15-20+ candidates per week, and averaged 6-8 candidate transitions per week to recruiters for onsite interviews.
Account Manager
Verity Solutions
06.2021 - 10.2021
- Owned the ongoing account relationship and regular communications with a group of Verity Solutions accounts
- Educated, guided and set appropriate expectations with customers on maximizing Verity Solutions products for cost savings and compliance with 340B program guidelines
- Consistently applied the client business review standards and expectations for consistent communication with assigned accounts, including frequency of scheduled contact and topics for review
- Responded timely and completely to customer cases as assigned, ensuring our service level standards are achieved.
Customer Relations Manager
CaptureRx
09.2019 - 06.2021
- Communicated with the customer to set expectations, explained processes and payments, along with the role of the CRM’s position
- Implemented constant account maintenance to include updating contracts and ensured client information correctly in Salesforce
- Performed collection, interpretation and recording of data in accordance with company’s guidelines and standards
- Ensured appropriate levels of customer service and operational support to assigned clients.
Education
Bachelor of Science - Biology
University of Texas- San Antonio
05.2015
Skills
- CRM Management
- Objection handling
- Strategic Prospecting
- Sales Training (Sandler, MEDDIC)
Accomplishments
Pioneered the development of the SMB analytics team as the first Sourcer for TikTok's SMB vertical, contributing to the hiring, shaping, and influencing of the team's direction and success.
Additional Information
- Experienced Sourcer with a demonstrated history of working in the staffing and recruiting industry. Skilled in Communication, Deal Closure, Driving Results, Account Management, and Writing. Strong human resources professional with over 10 years of customer service experience and management.
Timeline
Sr. Sales Development Representative
CrowdStrike
05.2023 - Current
Sourcer
Global Business Solutions, TikTok, Intellipro Group
06.2022 - 03.2023
Technical Sourcing Recruiter
Amazon via Populas Group
03.2022 - 06.2022
Technical
Sourcer, Google via Adecco
10.2021 - 03.2022
Account Manager
Verity Solutions
06.2021 - 10.2021
Customer Relations Manager
CaptureRx
09.2019 - 06.2021
Bachelor of Science - Biology
University of Texas- San Antonio
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