KEVIN BURNETTE
Royse City,TX
Summary
Sales and warranty with extensive experience in retail sales and business 2 business sales along with a proven ability to manage cross-functional teams. Given my outgoing, friendly, and people-oriented personality, I connect well with diverse groups and individuals. I am also very well-organized and possess solid communication skills that aid my ability to efficiently support upper management.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Perceptive Estimator offering 27 years of experience in developing and managing project estimates by coordinating with colleagues and clients. Successful in devising bid proposals in line with client specifications and objectives through clear communication and attention to detail. Driven to minimize costs by continually comparing project costs to estimates and coordinating with leaders on cost-cutting methods.
Overview
39
39
years of professional experience
Work History
Sales and Warranty
Empire Countertops
05.2020 - 06.2022
- Maintained excellent relationships with existing Highland employees while forging connections with new clients as well
- Achieved established goals
- Described merchandise and provided customers with product instructions regarding use, operation and care
- Introduced promotions and opportunities to customers
- Shared product knowledge with customers, explaining the features, values, and benefits of each product
- Provided quality customer service by addressing customer questions and suggesting merchandise that best met their needs
- Conducted dynamic product presentations for prospective customers
- Responsible for ensuring a positive customer experience and implementing loss prevention measures, processing multiple types of transactions
- Professionally resolved all customer complaints while prioritizing customer satisfaction
- Provided knowledge to customers regarding the features, values and benefits of each product
- Engaged with customers in an enthusiastic manner to drive sales
General Manager (GM)
Royal Manufacturing
03.2018 - 05.2020
- Responsible for employee safety, productivity, and quality performance
- Assured quality service by establishing and enforcing organizational standards
- Improved operational systems and practices to ensure support for organizational missions and goals
- Managed inventory, ordered new equipment, and scheduled repairs for damaged equipment
- Used objective information to make management-based decisions on policy, administrative, and program training
- Managed proactive and reactive customer retention teams by developing
- Developed and maintained core procedures for daily operations of the assigned company unit, providing both technical and professional direction
- Monitored operational reports to identify opportunities for improved execution
- Motivated employees to achieve personal goals and consistently meet expected quotas, reducing employee turnover
- Met with client leadership on a daily basis to discuss project direction, overall health, costs, risks, and initiatives
- Provided oversight and assistance in controlling personnel and department records and inventory functions
- Created standard operating procedure documents for multiple functions
- Developed sales strategies to achieve short and long-term sales revenue objectives
- Developed partner relationships with project leads, customer contacts, and user communities across all levels
- Facilitated program management best practices, consolidating and standardizing across multiple sites
Sales and Builder Service, Estimation Manager
Empire Countertops
01.2017 - 01.2018
- Maintained excellent relationships with existing clients while forging connections with new clients as well
- Provided proposal layouts and designs for million-dollar corporate contracts under extremely tight deadlines
- Established trusting relationships with designers and key clients
- Conducted sales and strategy meetings
- Converted product and service features to benefits, achieving client objectives
- Planned, designed, and implemented special sections, setting goals and strategies to achieve these goals
- Engaged and built relationships with the Builders, project personnel, and safety coordinators to promote a positive safety culture for all
- Implemented corporate marketing plans and initiated creative strategies to develop business
- Maintained current growth and increased future growth among these accounts
- Used information gathered daily to uncover problems or issues and act quickly to resolve them
- Maintained a high level of energy and enthusiasm to achieve team and individual goals
- Proactively worked to gain access to key decision-makers
- Built ethical relationships with essential personnel
Production Manager
Allied Stone
01.2016 - 12.2016
- Assisted in planning and organizing production schedules and assessing project and resource requirements
- Provided estimates for each production plan, negotiating and agreeing upon budgets and timescales with customers
- Provided support in determining quality control standards, ensuring proper implementation and compliance
- Created and maintained relationships with vendors and suppliers to ensure materials and equipment were sourced in a timely manner
- Allocated resources and duties to assigned staff members and ensured proper compliance
- Identified labor and production conflicts and ensured they are resolved in a timely manner
- Monitored all aspects of the production lifecycle, ensuring any issues were resolved in a prompt manner
- Developed and enforced standard operating procedures (SOPs), ensuring all safety and quality goals were met effectively
- Issued and released purchase orders and collected advanced shipping notices as deemed necessary
- Provided support in directing production teams to ensure conformance with quality and scheduling guidelines
- Managed production processes to optimize quality performance and timely delivery, ensuring customer satisfaction at all times
- Demonstrated the ability to complete many projects in an organized, cost-effective, timely fashion
- Prioritized and delegated work assignments for pressroom, bindery, and office staff
- Instructed operators regarding how to effectively operate and fine tune digital equipment and processes
- Responsible for paper/media/supply purchasing, actively working to obtain the lowest possible costs from vendors
- Led and motivated a diverse production team in a fast-paced manufacturing environment
- Actively managed temporary labor requirements, ensuring both production and cost objectives were met
- Worked to minimize operational downtime and meet or exceed production plan requirements
- Helped set up and implement Standard Operating Procedures (SOPs) for all production operations
- Worked with team members to strive for continuous improvement through lean processing principles
- Oversaw technical and professional development of manufacturing operations
- Led in continual improvement, corrective action, and customer satisfaction practices
- Developed programs to facilitate cross-training of manufacturing personnel, employee development, and quality systems compliance
- Provided objective-oriented direction to subordinates utilizing management guidelines and general policies
- Advised leadership on the status of work in progress, material availability, and potential production problems to ensure that personnel, equipment, materials, and services are provided as needed
- Coordinated interdepartmental activity with Manufacturing, Quality Assurance, Engineering, Integration, Warehousing, Traffic, Procurement, etc
- Responsible for meeting program and indirect budget targets, writing/updating work instructions, providing performance metrics and making recommendations to improve productivity, quality, and efficiency of operations
- Planned, prepared, issued, and controlled production schedules to ensure a controlled flow of approved materials timed to meet production requirements
- Innovated to continuously improve shop efficiencies to lower costs and increase productivity
- Managed projects to ensure they were delivered on-time, per specification, and within budget
- Scoped project requirements and completed appropriate specifications
- Worked with designers and engineers to translate customer requirements into detailed plans
- Assembled projected cost data on opportunities
- Managed project detailing and shop fabrication as required
- Assisted Purchasing in sourcing special material or erection requirements
- Mentored, trained, and motivated all team members
- Maintained relationships with customers to assure repeat opportunities
- Prepared reports as requested by executive management
- Delegated tasks effectively and analyzed reports to improve efficiency and output
- Ensured that all machines were always in full working order and investigated any problems
- Performed any other administrative duties required by superiors
Production Manager
Empire Countertops
01.2011 - 12.2015
- Recommended equipment purchases that aided in lowering costs by 12%
- Issued and released purchase orders and collected advanced shipping notices as deemed necessary
- Provided support in directing production teams to ensure conformance with quality and scheduling guidelines
- Managed production processes to optimize quality performance and timely delivery, ensuring customer satisfaction at all times
- Provided insight and critical process interventions, ensuring error-proofing processes were effectively executed
- Demonstrated the ability to complete many projects in an organized, cost-effective, timely fashion
- Prioritized and delegated work assignments for pressroom, bindery, and office staff
- Maintained and set up customer websites while managing inventories and products
- Instructed operators regarding how to effectively operate and fine tune digital equipment and processes
- Responsible for paper/media/supply purchasing, actively working to obtain the lowest possible costs from vendors
- Led and motivated a diverse production team in a fast-paced manufacturing environment
- Actively managed temporary labor requirements, ensuring both production and cost objectives were met
- Worked to minimize operational downtime and meet or exceed production plan requirements
- Helped set up and implement Standard Operating Procedures (SOPs) for all production operations
- Worked with team members to strive for continuous improvement through lean processing principles
- Oversaw technical and professional development of manufacturing operations
- Led in continual improvement, corrective action, and customer satisfaction practices
- Developed programs to facilitate cross-training of manufacturing personnel, employee development, and quality systems compliance
- Provided objective-oriented direction to subordinates utilizing management guidelines and general policies
- Advised leadership on the status of work in progress, material availability, and potential production problems to ensure that personnel, equipment, materials, and services are provided as needed
- Coordinated interdepartmental activity with Manufacturing, Quality Assurance, Engineering, Integration, Warehousing, Traffic, Procurement, etc
- Responsible for meeting program and indirect budget targets, writing/updating work instructions, providing performance metrics and making recommendations to improve productivity, quality, and efficiency of operations
- Planned, prepared, issued, and controlled production schedules to ensure a controlled flow of approved materials timed to meet production requirements
- Collaborated with Enterprise Resource Planning and Production Execution applications to schedule equipment and personnel, confirm material supply and demands, prepare work orders or purchase requests
- Innovated to continuously improve shop efficiencies to lower costs and increase productivity
- Managed projects to ensure they were delivered on-time, per specification, and within budget
- Scoped project requirements and completed appropriate specifications
- Assembled projected cost data on opportunities
- Managed project detailing and shop fabrication as required
- Assisted Purchasing in sourcing special material or erection requirements
- Visited customer sites to help in the planning and construction phases
- Mentored, trained, and motivated all team members
- Maintained relationships with customers to assure repeat opportunities
- Enhanced the organization's image in all activities
- Prepared reports as requested by executive management
- Delegated tasks effectively and analyzed reports to improve efficiency and output
- Ensured that all machines were always in full working order and investigated any problems
- Performed any other administrative duties required by superiors
- Assisted in planning and organizing production schedules and assessing project and resource requirements
- Provided support in determining quality control standards, ensuring proper implementation and compliance
- Created and maintained relationships with vendors and suppliers to ensure materials and equipment were sourced in a timely manner
- Allocated resources and duties to assigned staff members and ensured proper compliance
- Identified labor and production conflicts and ensured they are resolved in a timely manner
- Monitored all aspects of the production lifecycle, ensuring any issues were resolved in a prompt manner
Customer Service Manager
Empire Countertops
07.2010 - 07.2011
- Maintained high levels of productivity by efficiently processing cash, credit, debit, and voucher program payments for customers
- Ensured customers were quickly connected to the appropriate teammate with the expertise needed to meet their needs
- Maintained knowledge regarding payment in the form of cash, checks, credit, vouchers/traveler's checks, or automatic debit
- Successfully received orders, processed payments, and responded appropriately to guest concerns
- Shadowed new employees and provided coaching on appropriate problem solving manuals
- Assisted customers with inquiries and/or resolving problems in a professional and composed manner, escalating to management as needed
- Listened carefully and connected with customers to understand their top financial priorities and uncover products and solutions most beneficial for their needs
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests
- Provided exceptional customer service with efficient, prompt transactions
- Built, developed and maintained partnerships with teammates and specialists to maximize effectiveness and serve customers
Builder Sales and Estimation
Empire Countertops
09.1996 - 06.2010
- Established a positive sales environment based on motivation, brainstorming, and open communication
- Established trusting relationships with designers and key clients
- Maintained excellent relationships with existing clients while forging connections with new clients as well
- Maintained client relations and managed department staff to attain department goals
- Conducted sales and strategy meetings
- Recommended new products to customers, resulting in a significant amount of add-on business
- Shared product knowledge with customers, explaining the features, values, and benefits of each product
- Drove sales through customer engagement, suggestive selling, and product knowledge sharing practices
- Focused on consumer needs in a friendly, personable, and approachable manner to ensure satisfaction at all times
- Provided quality customer service by addressing customer questions and providing subsequent merchandise suggestions to best meet their needs
- Professionally resolved all customer complaints while prioritizing customer satisfaction
- Engaged with customers in an enthusiastic manner to drive sales
- Administered all communications needs including direct mail, email, and door knocking
- Enthusiastically engaged with customers to drive sales
- Provided exceptional customer service with efficient, prompt transactions
- Provided knowledge to customers regarding the features, values and benefits of each product
- Answered customer telephone calls promptly and appropriately
- Managed all advertising sales and marketing operations, ensuring effective customer service including customer database maintenance
- Managed and executed corporate-driven loyalty marketing initiatives and campaigns
- Maintained complete, accurate daily records
- Business to Business Sales
- Home Builder Sales
- Managed up to 20 different builder accounts at once
- Managed all takeoff's bids and spreadsheets
- Created and delivered sales spreadsheets for sales persons to make quick accurate sales onsite
- Met with builders and purchasing agents daily
- Developed long time relationships with builders
Shop Manager
Empire Countertops
09.1994 - 09.1996
- Answered customer questions and complaints in a positive and attentive manner
- Responsible for communicating and meeting daily production requirements
- Helped set up and implement Standard Operating Procedures (SOPs) for all production operations
- Maintained inventory and coordinated production material ordering processes
- Identified labor and production conflicts and ensured they are resolved in a timely manner
- Worked to minimize operational downtime and meet or exceed production plan requirements
- Oversaw technical and professional development of manufacturing operations
- Assisted in planning and organizing production schedules and assessing project and resource requirements
- Created daily production schedules to meet customer requirements and fulfill daily shipping schedules
Electric Serviceman
Texas Electric
01.1983 - 08.1994
- Oversaw service delivery to ensure procedural compliance
- Investigated and resolved issues such as complaints
- Built excellent relationships with existing and potential customers
- Restored Power to costumers
- Provided support in determining quality control standards, ensuring proper implementation and compliance
- Managed electrical system and equipment repair and maintenance
- Recommended changes to existing systems to ensure fixture and system safety and usability
- Utilized hand and electrical tools to perform installation, maintenance, and repair work
- Responded to work requests via work order system and radio related to the loss of power
- Troubleshooted issues and restored power
- Maintained street lamps and outside lighting, replaced light bulbs, photo-cell components and ballasts
- Worked from ladders, scaffolds, or lifts to install electrical conduit, equipment, fixtures or wiring
- Installed, repaired, and maintained residential electrical systems in compliance with OSHA guidelines
- Worked extensively on three-phase, 277/480-volt power distribution systems
Education
High School Diploma -
Weatherford High School
Weatherford, Texas05.1981
Tarrant County Junior College
Fort Worth, TexasSkills
- Estimation
- Layout Designs
- Customer Engagement
- Lead Generation
- Brand Strategies
- Auto Cad
- Excel
- Word
- Microsoft Office
- Bluebeam
- Acrobat Pro
- Buzzsaw
- Brix
Educationcertifications
- High School Diploma, 05/01/81, Weatherford High School, Weatherford, TX
- Tarrant County Junior College, Fort Worth, TX
Timeline
Sales and Warranty
Empire Countertops
05.2020 - 06.2022
General Manager (GM)
Royal Manufacturing
03.2018 - 05.2020
Sales and Builder Service, Estimation Manager
Empire Countertops
01.2017 - 01.2018
Production Manager
Allied Stone
01.2016 - 12.2016
Production Manager
Empire Countertops
01.2011 - 12.2015
Customer Service Manager
Empire Countertops
07.2010 - 07.2011
Builder Sales and Estimation
Empire Countertops
09.1996 - 06.2010
Shop Manager
Empire Countertops
09.1994 - 09.1996
Electric Serviceman
Texas Electric
01.1983 - 08.1994
High School Diploma -
Weatherford High School
Tarrant County Junior College
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