Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Kevin Bustamante

Deer Park,TX

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Conn's Home Plus
01.2023 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.

3rd Key Supervisor

Conn's Home Plus
02.2021 - 12.2022
  • Enhanced customer satisfaction by addressing and resolving issues promptly.
  • Implemented efficient inventory management for optimal stock levels and reduced waste.
  • Assisted in staff training, resulting in improved team performance and productivity.
  • Promoted sales growth by creating visually appealing store displays to attract customers.
  • Streamlined store operations, improving overall efficiency and effectiveness in daily tasks.
  • Evaluated employee performance, identifying areas for improvement through coaching or additional training resources.
  • . Strengthened rapport between upper management and frontline workers by facilitating open lines of communication regarding concerns, suggestions, and ideas for improvement.

Sales Specialist

Conn's Home Plus
02.2020 - 01.2021
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Expanded customer base with targeted prospecting and lead generation efforts.
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

Sales Associate

Conn's Home Plus
10.2018 - 01.2020
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

High School Diploma -

Deer Park High School
Deer Park, TX
10.2018

Skills

  • Department Oversight
  • Stock Management
  • Loss Prevention
  • Business Development
  • Customer Relations
  • Customer Service Management
  • Strategic Merchandising
  • Sales Techniques
  • Sales Growth
  • Staff Management
  • Problem-Solving
  • Goals and Performance
  • Hiring and Training
  • Flexible Schedule

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

References

References available upon request.

Timeline

Assistant Store Manager

Conn's Home Plus
01.2023 - Current

3rd Key Supervisor

Conn's Home Plus
02.2021 - 12.2022

Sales Specialist

Conn's Home Plus
02.2020 - 01.2021

Sales Associate

Conn's Home Plus
10.2018 - 01.2020

High School Diploma -

Deer Park High School

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Kevin Bustamante