Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Byrd

Garner,NC

Summary

Highly-motivated and hardworking employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Having customer service, multitasking and time management abilities. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Financial Care Counselor

Duke Raleigh Hospital
Raleigh, NC
01.2024 - Current
  • Identifies, admits, registers, and pre-registers patients with accurate patient demographic and financial data.
  • Processed payments for services rendered in a timely manner.
  • Verified insurance eligibility through online portals or by phone calls.
  • Explain all required registration and billing forms and obtain signatures that are replicable.
  • Performs duties necessary to ensure all accounts are processed accurately and efficiently.

Registration Supervisor

Sampson Regional Medical Center
Clinton, NC
05.2023 - 01.2024
  • Trained new staff on registration procedures and customer service techniques.
  • Assisted in developing strategies to improve the efficiency of the registration process.
  • Participated in quality assurance initiatives such as chart audits or surveys.
  • Evaluated work performance of employees making recommendations for improvement when necessary.
  • Managed financial aspects related to registrations including collecting payments from patients.
  • Reviewed applications from prospective employees prior to interviews.
  • Performed periodic audits of patient files ensuring accuracy of information entered into system.
  • Resolved patient complaints or answered patients' questions.

Patient Registrar

Sampson Regional Medical Center
Clinton, NC
03.2023 - 05.2023
  • Greeted patients upon arrival at facility, collected required documents, and verified demographic information and ensured that patient data was entered accurately into the system.
  • Collected co-payments from patients at time of service.
  • Provided excellent customer service while assisting patients with questions regarding registration procedures.
  • Verified insurance coverage and completed pre-registration process for new patients prior to their arrival.
  • Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.

Receptionist

Sapphire Salon And Day Spa
Winterville, NC
05.2020 - 08.2021
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Processed transactions quickly and accurately while providing excellent customer service at all times.
  • Upsold additional services or packages in an effort to increase revenue for the business.

Mail Services Manager

East Carolina University
Greenville, NC
05.2019 - 12.2019
  • Maintained records of all incoming and outgoing mail packages.
  • Performed data entry tasks associated with the maintenance of mailing lists, address databases and other relevant information.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.

Resident Service Representative

East Carolina University
Greenville, NC
01.2017 - 05.2019
  • Assisted with the coordination of housing inspections and maintenance work orders.
  • Issued room keys to students and ensured that all necessary documents were completed correctly.
  • Maintained accurate records of occupied rooms, room changes and cancellations.
  • Handled incoming mail; distributed appropriately within the mail room.

Education

Associate of Applied Science - Cosmetology

Sampson Community College
Clinton, NC
12.2022

Bachelor of Science - Business Administration And Management

East Carolina University
Greenville, NC
05.2020

Associate of Applied Science - Electrical Systems Technology

Bladen Community College
Dublin, NC
05.2015

Skills

  • Team Leadership
  • Customer Service
  • Phone and Email Etiquette
  • Staff Scheduling
  • Data Entry
  • Staff Development and Training
  • Multi-Line Phone Systems
  • Adaptable and Flexible

Timeline

Financial Care Counselor

Duke Raleigh Hospital
01.2024 - Current

Registration Supervisor

Sampson Regional Medical Center
05.2023 - 01.2024

Patient Registrar

Sampson Regional Medical Center
03.2023 - 05.2023

Receptionist

Sapphire Salon And Day Spa
05.2020 - 08.2021

Mail Services Manager

East Carolina University
05.2019 - 12.2019

Resident Service Representative

East Carolina University
01.2017 - 05.2019

Associate of Applied Science - Cosmetology

Sampson Community College

Bachelor of Science - Business Administration And Management

East Carolina University

Associate of Applied Science - Electrical Systems Technology

Bladen Community College

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Kevin Byrd