Kevin Calderon
Pasadena,CA
Summary
Detail-oriented server with 20+ years of customer service experience. Strong menu knowledge, skilled in upselling and effective communication. Committed to enhancing guest experiences and enhancing sales growth.
Overview
5
5
years of professional experience
Work History
Server
Redbird
Los Angeles, California
08.2025 - Current
- Provided detailed knowledge of menu items, ingredients, and beverage offerings to assists guests with selections.
- Managed food and beverage orders efficiently to ensure timely delivery.
- Provided excellent customer service to ensure satisfaction.
Server
Houstons
Pasadena, CA
07.2021 - 04.2025
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items and recorded order information.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with all guest to provide memorable experience.
Banquet and Fine Dining Server
Mastros Ocean Club
Los Angeles , CA
04.2022 - 01.2024
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
Education
General Studies
Citrus College
Glendora, CASkills
- Menu knowledge
- POS system
- Upselling techniques
- Team Building
- Fine dining service
- Excellent communication skills
- Customer service expertise
- Problem solving
Timeline
Server
Redbird
08.2025 - Current
Banquet and Fine Dining Server
Mastros Ocean Club
04.2022 - 01.2024
Server
Houstons
07.2021 - 04.2025
General Studies
Citrus College