Kevin Campbell
Chicago,IL
Summary
Dedicated Immigration and Global Mobility professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Customer Relationship Manager
Envoy Global
Chicago, IL
01.2023 - 01.2024
- Served as the main contact for over 70 clients, assisting with cases and providing immigration services
- Organized regular meetings and provided reports to keep HR abreast of upcoming status expirations
- Drove engagement with a shared inbox and in ZenDesk to streamline communication for over 200 clients
- Partnered with more than 30 attorneys and paralegals to ensure HR reps were aware of required actions
- Onboarded over 50 new B2B accounts, ranging from small and midsize to mid-market and enterprise level
- Created more than 100 H-1B CAP Lottery cases based on client needs and budget constraints
- Facilitated customer growth and retention through ChurnZero and quarterly or annual business reviews.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
Enterprise Specialist
Envoy Global
Chicago, IL
03.2021 - 01.2023
- Assisted Enterprise HR team by opening 40 H-1B extension cases for foreign nationals per month
- Reviewed and posted 360 internal Green Card recruitment ads for international employees
- Liaised with immigration attorneys to ensure job changes were processed according to established policies
- Oversaw H-1B transfer cases for external candidates and hiring managers, totaling more than 80 per month
- Guided managers and employees through the lifecycle of H-1B, L-1, TN, and Green Card processes
- Escalated manager and employee concerns about immigration policies to HR and Immigration Team Leads.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
Customer Experience Associate
Envoy Global
01.2020 - 03.2021
- Centralized immigration preferences for over 75 companies for the Customer Experience team
- Fielded over 250 ZenDesk tickets per week for various companies and their foreign national employees
- Prioritized urgent login issues and time sensitive communications between law firm and employees
- Acted as a live help agent via phone and chat, often with 3 or more chats simultaneously
- Helped over 500 foreign national employees navigate their account and understand legal timelines
- Conducted proactive weekly outreach to foreign nationals to complete cases and upload documents.
Senior Operations Coordinator
Greenheart Exchange
06.2018 - 01.2020
- Hired and supervised 5 temporary program assistants in the Operations Division each summer
- Forged strong working relationships with over 30 international sending agencies and 30 host organizations
- Authored and presented original content at the annual Work and Travel Conference to over 80 guests
- Maintained hundreds of records in the SEVIS database as Alternate Responsible Officer (ARO)
- Provided frequent updates to senior management regarding placement numbers and compliance issues
- Resolved issues while carrying the 24/7 Emergency phone for participants' medical and police emergencies.
Operations Assistant
Greenheart Exchange
12.2016 - 06.2018
- Spearheaded the Self-Placed Program option for over 1,500 participants and their jobs
- Aided the Operations team with the semi-annual Department of State Report containing over 6,000 records
- Managed pool management companies and collected worksite addresses for over 400 participants
- Reviewed and processed over 1,200 applications for the Summer Work Travel program
- Retained meticulous records of all communications between host organizations and employees for compliance with Department of State regulations.
Education
Bachelor of Arts in German Language and International Studies -
DePaul University
06.2015
Skills
- Completed Fred Pryor Seminars: Advanced Excel, Emotional Intelligence, New Supervisor Training
- Customer Success Certificate from Winning by Design
- Comfortable operating in databases
- Exceptional attention to detail and problem-solving skills
- Proven track record of excellent customer service and account management
- Onboarding and Orientation
- Customer Relations
- Team Leadership
- Customer Relationship Management
Languages
German
Professional Working
Timeline
Customer Relationship Manager
Envoy Global
01.2023 - 01.2024
Enterprise Specialist
Envoy Global
03.2021 - 01.2023
Customer Experience Associate
Envoy Global
01.2020 - 03.2021
Senior Operations Coordinator
Greenheart Exchange
06.2018 - 01.2020
Operations Assistant
Greenheart Exchange
12.2016 - 06.2018
Bachelor of Arts in German Language and International Studies -
DePaul University