Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kevin Can

Bellflower,CA

Summary

High-energy sales leader with proven relationship-building skills and significant background working with customers. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

4
4
years of professional experience

Work History

Salesperson

Advanced Auto Parts
Long Beach, CA
01.2024 - 03.2025
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Resolved customer complaints promptly and efficiently.
  • Operated register, handled cash and processed credit card transactions.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Listened to customer needs to identify and recommend best products and services.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Managed high volumes of telephone communications with reliability.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Call Center Team Lead

ASW
Orange, CA
09.2023 - 02.2024
  • Recruited, interviewed, hired, trained, coached and evaluated staff performance.
  • Implemented strategies to enhance customer satisfaction and loyalty.
  • Resolved escalated customer inquiries in a timely manner.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved escalated customer issues, ensuring customer satisfaction and loyalty.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Field Marketing Representative

ASW
Orange, CA
10.2022 - 08.2023
  • Engaged shoppers to highlight featured products and recommend merchandise, boosting sales opportunities.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Posed as models for advertising, artistic creation and display of goods.
  • Facilitated customer decisions by recommending appropriate product options.
  • Participated in trade shows and sales events to promote products.
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Fostered engaging customer interactions to enhance shopping experience.
  • Handled order placements and responded to questions through multiple communication methods to improve support.
  • Analyzed customer feedback to identify areas of improvement in product offerings.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Delivered comprehensive information about available products and services.
  • Provided support, guidance, and feedback to sales staff on effective selling techniques.

Field Marketing Team Lead

California Concepts
Orange, CA
02.2022 - 10.2022
  • Outperformed sales targets.
  • Developed and implemented successful sales strategies to increase group sales.
  • Assisted sales personnel in sales techniques and recommended improvements.
  • Managed sales team to maximize sales revenue and exceed corporate goals.
  • Set individual sales targets with sales team, aligning with company objectives.
  • Reduced process lags by training employees on best practices and protocols.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Measured strengths and areas for improvement using a combination of testing methods.
  • Provided one-on-one coaching to sales representatives on effective communication techniques.

Cashier Team Lead

JCPenney
Downey, CA
03.2021 - 03.2022
  • Maintained work area and kept cash drawer organized.
  • Facilitated onboarding by mentoring newly hired team members in cashiering and customer support roles.
  • Answered phone calls to assist customers with questions and orders.
  • Processed refunds and exchanges according to company policy.
  • Answered customer questions and provided store information.
  • Developed strong working relationships with team members to foster collaboration.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Greeted customers promptly and responded to questions.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Opened and closed cash registers accurately while maintaining balanced drawers.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Monitored environment for security concerns and potential theft incidents.

Education

Some College (No Degree) - Marketing Management

Cerritos College
Norwalk, CA

Skills

  • Negotiation
  • Prospecting clients
  • Follow-up communications
  • Social selling
  • Profit generation
  • Sales process
  • Up-selling
  • Customer relationship building
  • Customer service
  • Active listening
  • Door-to-door sales
  • Customer engagement
  • Cold calling
  • Sales pipeline management
  • Networking
  • Customer service mindset
  • Client relations and customer service
  • Customer service in spanish
  • Call center customer service
  • Flexible schedule
  • Cash register operation
  • Exceeds sales goals
  • Inventory tracking
  • Store opening and closing
  • Adapt to diverse groups
  • Relationship selling
  • Reporting skills
  • Strong work ethic

Languages

Spanish
Limited

Timeline

Salesperson

Advanced Auto Parts
01.2024 - 03.2025

Call Center Team Lead

ASW
09.2023 - 02.2024

Field Marketing Representative

ASW
10.2022 - 08.2023

Field Marketing Team Lead

California Concepts
02.2022 - 10.2022

Cashier Team Lead

JCPenney
03.2021 - 03.2022

Some College (No Degree) - Marketing Management

Cerritos College

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