Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Carnes

Carrollton ,GA

Summary

Experienced and results driven Senior Project Manager Analyst with a proven track record in customer service, excelling in project planning and client relationship management. Leveraged critical thinking and exceptional communication to exceed project goals, achieving significant client satisfaction and mentorship success. Expert in multitasking and organizational skills, consistently delivering projects within budget and schedule constraints. Easily able to adapt and apply my customer service and management knowledge to new products and / or technical industries.

Overview

19
19
years of professional experience

Work History

Senior Project Manager/Analyst

Trulite Glass And Aluminum Solutions
06.2016 - 11.2024
  • Maintained schedules to meet key milestones at every project phase.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
  • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
  • Mentored junior project managers and team members to enhance their skills and career growth.
  • Acquired knowledge of commercial door hardware and various configurations such as pivot doors, sliding doors, all glass door patches, rails, stile doors and panic doors.
  • Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
  • Discussing with customers' needs to what can be done while meeting safety and industry guidelines and suggesting solutions & alternatives to meet customers' vision.
  • Reading and reviewing building plans & technical drawings as well as floor plans.
  • Reviewing government/confidential projects for clients completing work overseas for multinational government contracts.
  • Making sure orders also meet ADA (American with Disabilities Act) and regulatory building codes.
  • Made sure products also met NGA (National Glass Association) industry standards, and ASTM (American Society for testing and Materials) guidelines.
  • Worked closely with 3rd party structural engineering firms for projects requiring custom engineered structural solutions.
  • Tracking and reporting on projects and overseeing production and inventory control of each project.
  • Manage multiple projects (in varying stages of life) concurrently.
  • Helped develop solutions to in field technical issues.
  • Number of projects concurrently managed (average): 10-30
  • Project size range $500-$1,500,000
  • Individual project average life span: 3 weeks - 1 plus years
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.

Sales Manager/Accounts Payable Analyst/Purchasing Manager

Carrollton Winnelson
01.2011 - 06.2016
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Attended industry events and conventions to explain sales opportunities.
  • Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
  • Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
  • Researched and resolved invoice and payment issues for internal employees and external vendors.
  • Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
  • Improved payment accuracy with meticulous invoice review and reconciliation efforts.
  • Sourced vendors, built relationships, and negotiated prices.
  • Purchased new products and oversaw inventory stocking and availability.
  • Managed supplier relationships to ensure timely delivery of products and services.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.

Shower Door Department Manager

Arch Aluminum & Glass
02.2011 - 01.2016
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.

Lead Customer Service Representative

Oldcastle Glass
01.2006 - 02.2006
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Reviewed associate performance to identify training needs.
  • Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
  • Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
  • Coordinated the implementation of company-wide policies affecting the Customer Service department.

Education

High School Diploma -

Douglas County High School
Douglasville, GA

No Degree - Business

West Georgia Technical College, Douglasville, Ga
Douglasville, GA

Skills

  • Project planning
  • Scope management
  • Client relationship management
  • Project plan development
  • Project scheduling
  • Project goals and milestones
  • Project management
  • Critical thinking
  • Budget control
  • MS office Suite (Word, Excel, Outlook Etc)
  • Excellent communication
  • Multitasking Abilities
  • Attention to detail
  • Organizational skills
  • Customer service

Timeline

Senior Project Manager/Analyst

Trulite Glass And Aluminum Solutions
06.2016 - 11.2024

Shower Door Department Manager

Arch Aluminum & Glass
02.2011 - 01.2016

Sales Manager/Accounts Payable Analyst/Purchasing Manager

Carrollton Winnelson
01.2011 - 06.2016

Lead Customer Service Representative

Oldcastle Glass
01.2006 - 02.2006

High School Diploma -

Douglas County High School

No Degree - Business

West Georgia Technical College, Douglasville, Ga
Kevin Carnes