Kevin Castoire
Fort Myers
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where I can utilize my experience to add immediate value to an organization.
Overview
9
9
years of professional experience
Work History
Warehouse Forklift Operator
Baker Distributing Co
07.2022 - 03.2025
- Unloaded and stacked materials by raising and lowering lifting devices.
- Manually counted Number of picked and packaged orders for any loss.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Packed items into appropriate containers for shipment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded and unloaded construction materials to prepare for use in construction.
- Followed supervisor instructions to complete tasks on time.
Delivery Driver
Advanced Air and Refrigeration
01.2022 - 06.2022
- Turn in receipts and money received from deliveries
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Drive trucks in order to pick up incoming stock or to deliver parts to designated locations
- Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions
- Keep records on the use and/or damage of stock or stock handling equipment
- Dispose of damaged or defective items, or return them to vendors
- Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary
Driver
Amazon
02.2021 - 01.2022
- Safely drive and operate delivery vehicle
- Drive and work in varying weather conditions
- Load and unload packages to be delivered
- Use hand held device for routing information, customer delivery information
Cook
Publix
11.2020 - 02.2021
- Provided premier customer service, including greeting customers and answering their questions
- Maintained Publix's high standards for freshness and sanitation
- Sold products by providing customers with information needed to make product-related decisions
- Filled, maintained, and rotated products and displays
- Operated oven, fryer, microwave, cutting tools, scale, and other Deli equipment
Helper
FedEx
04.2019 - 03.2020
- Drove and operated company vehicle
- Provided courteous and efficient delivery and pick-up of packages
- Load and unload packages to be delivered
- Use hand held device for routing information, customer delivery information
Heavy Duty
New York Board of Education
11.2018 - 04.2019
- Unloaded deliveries
- Cleaned and sanitized cafeteria and breakrooms
- Sprayed pest control around the perimeter of the building
- Helped cafeteria workers with food distribution
Helper
FedEx
09.2016 - 06.2017
- Drove and operated company vehicle
- Provided courteous and efficient delivery and pick-up of packages
- Load and unload packages to be delivered
- Use hand held device for routing information, customer delivery information
Education
High School Diploma -
DeWitt Clinton High School
Bronx, New York06.2016
Skills
- Fully Bilingual in English and Spanish
- Good Typing Skills
- Excellent Communication Skills
- Customer Service
- Attentive to Detail
- Teamwork
- Problem Solving
- Safe forklift operation
- Truck loading and unloading
Timeline
Warehouse Forklift Operator
Baker Distributing Co
07.2022 - 03.2025
Delivery Driver
Advanced Air and Refrigeration
01.2022 - 06.2022
Driver
Amazon
02.2021 - 01.2022
Cook
Publix
11.2020 - 02.2021
Helper
FedEx
04.2019 - 03.2020
Heavy Duty
New York Board of Education
11.2018 - 04.2019
Helper
FedEx
09.2016 - 06.2017
High School Diploma -
DeWitt Clinton High School
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