Kevin Castro
Washington,DC
Summary
Dynamic shift leader with a strong focus on team leadership, conflict resolution, and customer service management. Proven ability to train and mentor staff, ensuring high-quality service delivery and a positive dining experience.
Overview
2
2
years of professional experience
Work History
Shift Leader
Sweetgreen
Washington, DC
03.2024 - Current
- Supervised daily operations to ensure efficient service delivery and high-quality food preparation.
- Trained and mentored team members on best practices for customer engagement and food safety.
- Implemented inventory management strategies to minimize waste and optimize stock levels.
- Maintained cleanliness and organization of the workspace to comply with health regulations.
- Resolved customer inquiries and complaints promptly, fostering a positive dining experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
High School Diploma -
Cardozo High School Education Campus
Washington DCSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Conflict resolution
- Customer service management
- Maintaining a clean environment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader
Sweetgreen
03.2024 - Current
High School Diploma -
Cardozo High School Education Campus