Kevin Cephus
Spokane Valley,WA
Summary
Results-driven truck driver skilled in effective communication and decision-making under pressure. Expertise in route planning ensures timely deliveries and optimal fuel efficiency, contributing to operational excellence and customer satisfaction.
Overview
37
37
years of professional experience
Work History
Regional Truck Driver
Market Express
Portland, OR
02.2026 - Current
- Operated regional routes efficiently, ensuring timely deliveries and compliance with safety regulations.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and performance standards.
- Managed route planning to optimize fuel efficiency and meet delivery schedules.
- Communicated effectively with dispatch to address route changes or customer needs promptly.
- Maintained accurate logs of driving hours, mileage, and cargo information for compliance purposes.
- Maintained excellent safety record with diligent pre-trip inspections and strict adherence to regulations.
Independent Contractor
Three C's Enterprises
Spokane Valley, WA
01.2019 - 04.2025
- Led project management initiatives, ensuring timely delivery of services and adherence to client requirements.
- Developed and implemented operational procedures, improving workflow efficiency across multiple projects.
- Mentored junior contractors, fostering skill development and promoting best practices within the team.
- Analyzed client feedback to enhance service offerings, driving customer satisfaction and retention rates.
- Conducted regular quality assurance checks, maintaining high standards in service delivery and compliance.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Sales Associate
Qualfon (tmobile)
Liberty Lake, WA
04.2015 - 03.2019
- Delivered exceptional customer service, resolving issues and enhancing customer satisfaction.
- Maintained knowledge of product features, benefits, and promotions to assist customers effectively.
- Collaborated with team members to achieve sales targets and improve store performance.
- Trained new associates on sales techniques and customer engagement strategies.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Auto Sales Consultant
Dealerships
Phoenix, AZ
01.1989 - 02.2015
- Built strong customer relationships through effective communication and personalized service.
- Conducted vehicle demonstrations to showcase features and benefits, enhancing customer experience.
- Collaborated with finance department to streamline loan processing for customers.
- Mentored junior sales staff on product knowledge and closing techniques, improving team performance.
- Developed comprehensive follow-up plans to maintain engagement with potential buyers post-visit.
- Resolved customer complaints efficiently, ensuring satisfaction and fostering repeat business opportunities.
- Drove team revenue totals by bringing in top sales numbers.
- Conducted comprehensive vehicle presentations to educate potential buyers on key features, benefits, and specifications.
Education
Associate of Science -
Arizona College
Glendale, AZ04-1992
Skills
- Strong work ethic
- Vehicle inspection knowledge
- Safe driving practices
- Logbook management
- Decision-making under pressure
- Effective communication
- DOT compliance
Timeline
Regional Truck Driver
Market Express
02.2026 - Current
Independent Contractor
Three C's Enterprises
01.2019 - 04.2025
Sales Associate
Qualfon (tmobile)
04.2015 - 03.2019
Auto Sales Consultant
Dealerships
01.1989 - 02.2015
Associate of Science -
Arizona College