Kevin Ceron
Cypress,TX
Summary
Dynamic General Manager with a proven track record and 5 years of manager experiencing , excelling in operations and financial management. Expert in team leadership and complaint resolution, I foster strong client relationships and drive profitability. Passionate about training staff to exceed goals, ensuring exceptional service and brand loyalty.
Overview
8
8
years of professional experience
Work History
GENERAL MANAGER
Michy's Chino Boricua
10.2022 - Current
- Managed accounting and payroll operations
- Reviewed financial statements and activity reports to measure productivity and goal achievement
- Demonstrated leadership, exemplary customer service and friendly, professional demeanor
- Trained staff and teams in primary roles and strategies for exceeding goals each day
- Established customer relationships to generate more business, maintain profitability, and expand brand loyalty
- Investigated customer complaints, identifying and changing processes to remove faults
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
SERVICE ADVISOR
Nissan
11.2020 - 10.2022
- Met and exceeded daily service quality and performance goals
- Identified specialized product, repair, and maintenance needs by consulting directly with customers
- Followed up on warranty paperwork to verify completion, classification and submission to extended service vendors or manufacturers
- Satisfied customers with expert support before, during, and after service appointments
- Developed long-term relationships with customers to promote continued business
- Managed About 10- 12 multiple customers simultaneously while maintaining strong attention to detail in a fast-paced environment.
MANAGER
Subway
01.2017 - 10.2020
- Covered daily business requirements with well-organized schedule and properly delegated assignments
- Determined departmental financial needs and developed budgets for expenditures
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
Skills
- Operations Management
- Financial Management
- Team Leadership
- Microsoft Excel
- Strategic Planning
- Complaint Resolution
- Client Account Management
- Efficient multi-tasker
- Inventory control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
GENERAL MANAGER
Michy's Chino Boricua
10.2022 - Current
SERVICE ADVISOR
Nissan
11.2020 - 10.2022
MANAGER
Subway
01.2017 - 10.2020
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